Photos for Crunch Fitness - Middletown, KY
Reviews for Crunch Fitness - Middletown, KY
Add your commentCrunch Fitness - Middletown, KY
10480 Shelbyville Rd, Louisville
Directions Call Website Suggest an Edit
10480 Shelbyville Rd, Louisville
Directions Call Website Suggest an Edit
I would like to commend Brennan Storm General Manager of Crunch Fitness-Middletown KY for his outstanding customer service and expert professionalism in handling an issue my son had with being double charged for his annual membership fee. Brennan addressed my concerns immediately and worked to process the refund as quickly as possible. We need more people like Brennan in this industry. He deserves the GM award of the year!
This gym has been a life saver for me. It has all the equipment I like to get a great workout in. I love that they increased the size of the facility to add more equipment, especially the bench press station. I also feel like I'm able to walk around more within bumping into someone, especially in the afternoon.
I do want to add that I wanted to speak to a Manager regarding a rude staff member name Chatoya and a team member left my number for someone to callback and discuss the situation with me. I wanted to wait until the end of the day to get a callback, but I never received it. I was using equipment that already had weight on it, and she was... read full review
Clean, friendly staff, plenty of functioning equipment, good class selection, doesn't smell too bad.
My only complaints are:
1. They have a hard time keeping their personal training staff, so I've had 3 different personal trainers over my time there, but that's pretty normal for a public gym.
2. The yoga mats and foam rollers that are available are often mistreated so they're always in high demand and low supply - especially during class times. I'd bring my own but I try to pack light so it's more of an annoyance than an actual issue.