“I had Ray as part of a tag team remodel of my bathroom and kitchen. Ray mostly did the kitchen part and someone else he knew did the bathroom. I never actually met Ray in person and communicated via phone, text and email. My mom and I were 9 hours away when everything was done. Ray was quick to get the work done, sent me text/photo updates, and had the project moving alone nicely, saying it should be done in 2 weeks by the end of week 1. Ray called me several times, often explaining the work his partner was doing and why it was done, going over small details, being patient with me and explained why things were done which was nice. My credit union is stuck in the stone ages and he understood and worked with me when it came to paying him. However a few days before we were set to return, he told me the kitchen sink wouldn't be done in time & several things in the bathroom were not done, and that the other guy doing the job with him was supposed to finish them, but now can't. We decided to return home anyways later that week as planned.
The most disappointing thing about coming home was we had to spend days cleaning up the mess. Nothing in our living room was covered with drop cloths, dust everywhere, dried up drywall on the floors, we filled a shopping bag with debris found in the yard inc nails and razorblades, debris left in the air ducts and several areas of paint not done or marked up. It was pretty frustrating and disappointing to come home to this. We expected a bit more out of someone doing work in someone's home. Ray did apologize for it when I showed him the photos and told him how I felt. The remodel was very nice however. Did a nice job with fixing our terrible floors, added a killer pantry, and did a nice job on the cabinets. It really is like being in a new house. I feel like if he could tighten up the cleanup/after jobsite stuff, it would be a 5 star experience“
“I had Ray as part of a tag team remodel of my bathroom and kitchen. Ray mostly did the kitchen part and someone else he knew did the bathroom. I never actually met Ray in person and communicated via phone, text and email. My mom and I were 9 hours away when everything was done. Ray was quick to get the work done, sent me text/photo updates, and had the project moving alone nicely, saying it should be done in 2 weeks by the end of week 1. Ray called me several times, often explaining the work his partner was doing and why it was done, going over small details, being patient with me and explained why things were done which was nice. My credit union is stuck in the stone ages and he understood and worked with me when it came to paying him. However a few days before we were set to return, he told me the kitchen sink wouldn't be done in time & several things in the bathroom were not done, and that the other guy doing the job with him was supposed to finish them, but now can't. We decided to return home anyways later that week as planned.
The most disappointing thing about coming home was we had to spend days cleaning up the mess. Nothing in our living room was covered with drop cloths, dust everywhere, dried up drywall on the floors, we filled a shopping bag with debris found in the yard inc nails and razorblades, debris left in the air ducts and several areas of paint not done or marked up. It was pretty frustrating and disappointing to come home to this. We expected a bit more out of someone doing work in someone's home. Ray did apologize for it when I showed him the photos and told him how I felt. The remodel was very nice however. Did a nice job with fixing our terrible floors, added a killer pantry, and did a nice job on the cabinets. It really is like being in a new house. I feel like if he could tighten up the cleanup/after jobsite stuff, it would be a 5 star experience“