Driver Licensing Regional Office

The Driver Licensing Regional Office offers services for Kentucky residents to upgrade to a REAL ID or renew a standard credential. It is recommended to schedule an appointment in advance, as walk-in availability can vary by location. The process involves paying after passing the written test, which may be slow at times, but the road test stage tends to be quicker. For those fluent in Spanish and learning English, the written test might be the most difficult part, although the street exercises are generally straightforward. Customer experiences vary depending on staff members. Some customers mention encountering rudeness and bad energy from certain employees, while others highlight the extreme niceness and apologetic attitude of the staff, even when faced with rudeness. Many recommend making an appointment to avoid long wait times and to make the process smoother. Recent reviews also note that walk-in lines can be long, sometimes taking several hours, with one customer waiting almost 5 hours with a toddler. They also mention that the restroom doesn’t have changing tables. However, the staff are generally described as nice, and the office has a beautiful lake nearby where visitors can wait, especially in good weather. One customer shared that arriving for an appointment, they were quickly checked in and finished in just 15 minutes, praising the staff for their efficiency.