Ingram's Water and Air Equipment

Mar 2024

They are pretty responsive especially this time. Last time they did respond it just took a while, but that was during Covid. I have bought two Mr Cool mini splits. First one failed after a couple months, this one failed after about a year and a half of use not impressed. On this one Angela has been great we shall see how it goes. See picture, not the best time for a failure. Update: Angela and Ingrams passed me onto Mr Cool. Pretty slow process and still haven’t received the replacement part that I will install and hopefully get the thing going again.Update 3/8/24. Installed the board today and still no luck. I’m now have a P4 error coast on indoor unit. Pretty frustrating....read full review

Mar 2024

Angela was patient with me on getting the serial numbers that I did not take a full picture of. Mr. Cool does not include the SN on the Data plate, but on a sticker below it. I did not have this in the photo I took of the unit. Angela was a pleasure to work with on this warranty claim. I am blessed to have worked with her today. You are blessed to have her.

Mar 2024

Angela was of great assistance to us with our Mr Cool mini split. In spite of our difficulties with the product itself, I am happy to say that both her and the representative before her had the best customer service skills and helped us to resolve our issues. I would definitely recommend Ingram’s