About Ingram's Water and Air Equipment
Ingram's Water and Air Equipment is known for its responsive customer service, with representatives providing fast and helpful communication. They work diligently to process orders and resolve issues, including warranty claims. While some customers have experienced problems with products, the team's patience and persistence can help address these concerns. Focused on customer satisfaction, Ingram's strives to provide a positive experience for its clients. Customers have praised the company's outstanding service, especially highlighting the helpfulness of Rachel and Angela. One reviewer mentioned that Rachel reached out to confirm that the part ordered would fit the application, which was appreciated. Another customer expressed gratitude for Angela's efforts in resolving issues with products. New customers have noted fair pricing and fast delivery, and many appreciate the quick responses and solutions provided by the team, especially during frustrating situations like needing parts for a down AC.
I have purchased a Mr Cool DIY multi system in 2022. First, Ingram's support was amazing at the time of installation and now (I have an issue perhaps with the EEV valves), Amy at Ingram got me a MRCOOL expert within 15 hours. Thanks a lot!
Rachel was a great CS rep; kept my info on a sticky note and let me know as soon as the equipment I was looking for got in stock! Couldn't say better things about them; if only it was easy to find a reasonable person to install the equipment for me. 😂 Thanks again!
Has incredible service if you’re going to buy Mr. cool unit, they are the only place to buy. I have had a few hiccups with a missed call nothing major but for instance, I had to have a new head unit because my old one leaked I called up Ingram on a Thursday and by Sunday my new head unit was sitting in my carport.
If you like amazing service and a dedicated staff who answer the phone when you call; this is a company you will love. They don’t outsource the phones to some entity in another country. They answer them here in the United States and that I appreciate.
This a great price and they promote a great product hands-down one of the greatest decisions...read full review