My basement flooded because of a failed sump pump on Labor Day. I panicked, calling multiple mitigation companies and they were either closed or already on calls. Finally I got connected with Colin of Puroclean and he was able to get people out same day and ultimately got my basement put back together. If I ever have water damage again, I wouldn't trust anyone else with my mitigation and restoration.
Kevin O'Hara
Feb 2024
Greg Hilycord is owner. Absolutely the worst experience I have ever dealt with. Stay clear from This company.
Winnie Tracy
Dec 2023
PuroClean responded very quickly to our water emergency and cleanup/mitigation was immediate. Reconstruction was of excellent quality. All service people were professional and communicated frequently and effectively. It did take a long time to complete but we are happy with the result.
Engy Habashy
Dec 2023
DO NOT HIRE. This company accepts jobs they do not have the means to handle. Accepted a mitigation and reconstruction project of a ceiling and a bathroom after a water leak was found in Sep 2023. Took the place apart, and it's still a mess 3 months later. Terrible communication, lack professionalism, make excuses about having too many jobs, can't commit to a simple timeline to finishing the project. 3 months after starting a job, it is still not finished and there is no end in sight. Seriously, go with another business.Update: Your reply clearly indicates your lack of knowledge of my project. USAA issued a payment based on their OWN ESTIMATES early October (I sent you proof) because they got tired of waiting for Puroclean to send them estimates. YOU finally got around to sending estimates by late November. I had told your staff that I would pay for the work myself and work with USAA early in the process because I wanted the work done ASAP and knew USAA from working with them in the past. When I asked Puroclean for a timeline of when work would be done after waiting 3 months, you still did not provide any. Workers showed up unannounced, at random times and on random days, and did not have the supplies they needed. At this point, completion of the project which you have already received close to $5K to complete and parting ways would be the best course of action. Maybe there is a break of communication on your end, but I have been communicating with your staff weekly since September (Allen, John, Colin... etc), and no one seems to know what the heck is going on. So, there is room for improvement on your end. USAA has been an impeccable company that I worked with for 20 years and don't you dare blame them for these delays and poor communication.
Alyson Hubbard
Jul 2023
We had a very difficult situation with a disabled client's home and Brian, Allen, and John were super to work with and I would highly recommend!! Thanks guys!!
Kairee Franzen
Apr 2023
I live in the bottom floor unit condo of my building, and the unit on the top floor had a hot water heater issue that flooded down to me. Puroclean was super easy to work with and got the job done very well. Greatly appreciate their work and professionalism.Service: Water removal
Kevin Englehart
Jan 2023
Puroclean is awesome! I own a restaurant and someone plowed their vehicle into the back of my free standing building. A headache I don’t need! But here comes Puroclean to the rescue. Came on a recommendation so I gave them a try. The damage was extensive and involved masonry, electrical, and structural soundness/ engineers. Puroclean has contractors to do it all! What a relief. I have a restaurant to run and did not want to be a generalContractor also. Building anything these days is challenging with all the labor and supply chain issues so hiring my own contractors would have been disastrous. They handled everything! Since my business is open everyday it was important to coordinate contractors in a specified time frame and order to ensure minimal down time. It was flawless, after we had the estimates approved and the materials secured. The did the necessary demolition and rebuild and cleanup. I could not have been more relieved. Great work by all subcontractors also. Building looks good as new! I would highly recommend this company! We all hope to not need it, but if unforeseen issues arise definitely use them. It will definitely be a wise choice! Thanks Puroclean!Service: Water damage-related cleanup & repair
Justin Lorimer
Jan 2023
They replaced the drywall in my home left drywall mud cakes in splotches on my floor and took a month to finish work that I was told would be done sooner. They never showed up on time and to top it all off they stole from me.
Melissa Reutelshofer
Nov 2022
Awesome group. Always kind and considerate of what's being done. Colin was great and quick to reply to messages.
none none
Oct 2022
I am surprised that there are all 5 star reviews? Where to start: Fire damage to 600 Sq FT. Apartment (Full gut minus the bathroom), My insurance adjuster gave me this company as he had a working relationship with them. They had $46,000 to remodel it. I was going to do it, But if insurance will do it over the $35,000 they offered me the more power to them. Ty at signing of contract reassured me that it will be hands off. Took 6 month to complete a job that should have taken a max of 3 months. They want though at least 2 sub, One walk off with there money at beginning & in turn didn't order windows, Ty came to me asking to replace with grid window that would not have match the rest of windows. That was a hard No. There plumbing was of newbie level. Pex with Shark bit, Hot water tank having two braided supply line connect together over just running copper out of wall. Water tank to close to water shut off, I told them they need to move over. I came back to having a gas water heater running empty for 6 hours. After 4 months of telling them this & that was wrong. I just gave up & when we wound do the punch list walk though I will bring up problems (I would have been more pushy / I have the insurance company on my side as they recommended them). Ty call me to do the final walk though. There were screen doors not shutting, front door hedges notched in the wrong place, window blinds with a inch short on inside window mount, Bad ceiling taped joints, switch cover sticking out 1/4 on walls, Kitchen sink sticking up not seated properly, kitchen counter to short for bottom cabinet without end trim backing on edge, Window sills missing, They reinstalled the old 3" dryer vent where it needs to be 4", Cuts on a couple screens, Shelving missing in closets, Kitchen sink supply line flipped. I marked all problems with blue tape. Everything was fixed above with the subpar above mentioned fixes. after the final walk though I just want to be done with the company. My tenant finally moves in to have issues of insulation from the gut out in drain. I text Ty that the drains are slow draining. That tenant has cellulose insulation coming out of bath tub & Cloths washer draining plug up (I was out of town when they laid the dry wall, so I had no idea how they plumbed it) I didn't hear anything from Ty so I contacted by text Mr. Hilycord on not installing the required 2" drain line when plumbing was exposed. He stated in the text that if code requires 2" drain line he will fix it. I stated in the text that if the lines are rust filled I will have a company come out to remove the rust at my cost. Over a day I had a company come out to clean pipes of rust & Puroclean had there HVAC / Plumber come out & then want me to pay the $400.00 plus to change out the 2” cloths drain line. I contacted Mr. Hilycord & he stated he doesn't think it his problem. That I have to find a plumber that can re-site the code on cloths washer drain line being 2" to get him to pay . I contacted my insurance adjuster & he was like can't make every body happy. They have there money so they don't care much to do anything. One other idem was LED ceiling light want bad in bedroom after around 4 hours of use., I brought this up to Mr. Hilycord & never heard anything back. I have sense change out the 2" drain plumbing & LED light where I have it for the small claims court.If you find your self going with insurance work I would put in penalty for a stated period of time to get the job done. Take pictures as they keep asking for picture of before work to back up the work they needed to do. I had a idea of want to look for, But I would hire a inspector to review their work before give final payment.Services: Plumbing
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Derek Brown
My basement flooded because of a failed sump pump on Labor Day. I panicked, calling multiple mitigation companies and they were either closed or already on calls. Finally I got connected with Colin of Puroclean and he was able to get people out same day and ultimately got my basement put back together. If I ever have water damage again, I wouldn't trust anyone else with my mitigation and restoration.
Kevin O'Hara
Greg Hilycord is owner. Absolutely the worst experience I have ever dealt with. Stay clear from This company.
Winnie Tracy
PuroClean responded very quickly to our water emergency and cleanup/mitigation was immediate. Reconstruction was of excellent quality. All service people were professional and communicated frequently and effectively. It did take a long time to complete but we are happy with the result.
Engy Habashy
DO NOT HIRE. This company accepts jobs they do not have the means to handle. Accepted a mitigation and reconstruction project of a ceiling and a bathroom after a water leak was found in Sep 2023. Took the place apart, and it's still a mess 3 months later. Terrible communication, lack professionalism, make excuses about having too many jobs, can't commit to a simple timeline to finishing the project. 3 months after starting a job, it is still not finished and there is no end in sight. Seriously, go with another business.Update: Your reply clearly indicates your lack of knowledge of my project. USAA issued a payment based on their OWN ESTIMATES early October (I sent you proof) because they got tired of waiting for Puroclean to send them estimates. YOU finally got around to sending estimates by late November. I had told your staff that I would pay for the work myself and work with USAA early in the process because I wanted the work done ASAP and knew USAA from working with them in the past. When I asked Puroclean for a timeline of when work would be done after waiting 3 months, you still did not provide any. Workers showed up unannounced, at random times and on random days, and did not have the supplies they needed. At this point, completion of the project which you have already received close to $5K to complete and parting ways would be the best course of action. Maybe there is a break of communication on your end, but I have been communicating with your staff weekly since September (Allen, John, Colin... etc), and no one seems to know what the heck is going on. So, there is room for improvement on your end. USAA has been an impeccable company that I worked with for 20 years and don't you dare blame them for these delays and poor communication.
Alyson Hubbard
We had a very difficult situation with a disabled client's home and Brian, Allen, and John were super to work with and I would highly recommend!! Thanks guys!!
Kairee Franzen
I live in the bottom floor unit condo of my building, and the unit on the top floor had a hot water heater issue that flooded down to me. Puroclean was super easy to work with and got the job done very well. Greatly appreciate their work and professionalism.Service: Water removal
Kevin Englehart
Puroclean is awesome! I own a restaurant and someone plowed their vehicle into the back of my free standing building. A headache I don’t need! But here comes Puroclean to the rescue. Came on a recommendation so I gave them a try. The damage was extensive and involved masonry, electrical, and structural soundness/ engineers. Puroclean has contractors to do it all! What a relief. I have a restaurant to run and did not want to be a generalContractor also. Building anything these days is challenging with all the labor and supply chain issues so hiring my own contractors would have been disastrous. They handled everything! Since my business is open everyday it was important to coordinate contractors in a specified time frame and order to ensure minimal down time. It was flawless, after we had the estimates approved and the materials secured. The did the necessary demolition and rebuild and cleanup. I could not have been more relieved. Great work by all subcontractors also. Building looks good as new! I would highly recommend this company! We all hope to not need it, but if unforeseen issues arise definitely use them. It will definitely be a wise choice! Thanks Puroclean!Service: Water damage-related cleanup & repair
Justin Lorimer
They replaced the drywall in my home left drywall mud cakes in splotches on my floor and took a month to finish work that I was told would be done sooner. They never showed up on time and to top it all off they stole from me.
Melissa Reutelshofer
Awesome group. Always kind and considerate of what's being done. Colin was great and quick to reply to messages.
none none
I am surprised that there are all 5 star reviews? Where to start: Fire damage to 600 Sq FT. Apartment (Full gut minus the bathroom), My insurance adjuster gave me this company as he had a working relationship with them. They had $46,000 to remodel it. I was going to do it, But if insurance will do it over the $35,000 they offered me the more power to them. Ty at signing of contract reassured me that it will be hands off. Took 6 month to complete a job that should have taken a max of 3 months. They want though at least 2 sub, One walk off with there money at beginning & in turn didn't order windows, Ty came to me asking to replace with grid window that would not have match the rest of windows. That was a hard No. There plumbing was of newbie level. Pex with Shark bit, Hot water tank having two braided supply line connect together over just running copper out of wall. Water tank to close to water shut off, I told them they need to move over. I came back to having a gas water heater running empty for 6 hours. After 4 months of telling them this & that was wrong. I just gave up & when we wound do the punch list walk though I will bring up problems (I would have been more pushy / I have the insurance company on my side as they recommended them). Ty call me to do the final walk though. There were screen doors not shutting, front door hedges notched in the wrong place, window blinds with a inch short on inside window mount, Bad ceiling taped joints, switch cover sticking out 1/4 on walls, Kitchen sink sticking up not seated properly, kitchen counter to short for bottom cabinet without end trim backing on edge, Window sills missing, They reinstalled the old 3" dryer vent where it needs to be 4", Cuts on a couple screens, Shelving missing in closets, Kitchen sink supply line flipped. I marked all problems with blue tape. Everything was fixed above with the subpar above mentioned fixes. after the final walk though I just want to be done with the company. My tenant finally moves in to have issues of insulation from the gut out in drain. I text Ty that the drains are slow draining. That tenant has cellulose insulation coming out of bath tub & Cloths washer draining plug up (I was out of town when they laid the dry wall, so I had no idea how they plumbed it) I didn't hear anything from Ty so I contacted by text Mr. Hilycord on not installing the required 2" drain line when plumbing was exposed. He stated in the text that if code requires 2" drain line he will fix it. I stated in the text that if the lines are rust filled I will have a company come out to remove the rust at my cost. Over a day I had a company come out to clean pipes of rust & Puroclean had there HVAC / Plumber come out & then want me to pay the $400.00 plus to change out the 2” cloths drain line. I contacted Mr. Hilycord & he stated he doesn't think it his problem. That I have to find a plumber that can re-site the code on cloths washer drain line being 2" to get him to pay . I contacted my insurance adjuster & he was like can't make every body happy. They have there money so they don't care much to do anything. One other idem was LED ceiling light want bad in bedroom after around 4 hours of use., I brought this up to Mr. Hilycord & never heard anything back. I have sense change out the 2" drain plumbing & LED light where I have it for the small claims court.If you find your self going with insurance work I would put in penalty for a stated period of time to get the job done. Take pictures as they keep asking for picture of before work to back up the work they needed to do. I had a idea of want to look for, But I would hire a inspector to review their work before give final payment.Services: Plumbing