We had a leak under our sink and Angela and I spoke several times but she was able to send a technician the same day AND within 30 minutes of our discussion! Very efficient and affordable!!
Roxanne Cook
Oct 2025
We had Shelly Toles Plumbing install new toilets today. A positive review and very satisfied customer. Thank you Quentin.
Morgan
Apr 2025
UPDATE: While we rent out the property, we are in fact the owners. Why would renters hire you? It’s on the property owner to repair any plumbing issues. You started a job, didn’t finish it and refused to return our calls. We paid you over 2k and you simply bailed. If you feel you aren’t equipped to do a job, don’t commit. Simple. I would give zero stars if they were an option.
Two months. Partial job. Ghosted us. Money wasted - we should have researched. We attempted to hire a local ‘reputable’ business, but they ended up costing us in the log run. BEWARE and do your research!
Allison Smith
Feb 2025
We called to have a water heater installed. Robert and Quentin came out and installed a new 40 gallon electric water heater for us. They were super friendly, answered every question I had, and provided service that we know we can count on. Will definitely call Shelly Toles in the future for all of our plumbing needs!
Trenton M
Feb 2025
I was told a time they’d be out to fix a leak in my house and they did not show up. I called them two hours later to see if someone was still coming out, and I did not get a call back for another hour. They said they could not get to me for another week. I would not recommend this company. I would be okay if they at least called me around the time they were supposed to be here and let me know they were stuck at another job, but that is not what they did.
Chris Allison
Jan 2025
Great experience! Just used STP for the first time to help with a frozen pipe. Excellent work to resolve the issue. Derek and Courtney were very courteous, efficient and informative. Happy customer!
Alex Mulhall
Jan 2025
Have nothing but great things to say about Shelly Toles Plumbing. They are both responsive and affordable. I will be recommending them to everyone I can.
Theresa Weibel
Jan 2025
I have relied on STP for awhile now. They always accommodate me as quickly as they can. Their service people are courteous and take the time to educate me on whatever it is that they’re doing. They helped weigh my options and what may be more cost effective. Highly recommend and especially use a local company whenever possible. Appreciate all of you.
Robert Kessler
Dec 2024
Excellent job. Great price. Best plumber in frankfort. Thanks very much
Robin Roberts Hill
Nov 2024
Responsive, friendly, reliable, trustworthy, reasonable, efficient, and knowledgeable. Thank you!!
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Jennifer Monarch
We had a leak under our sink and Angela and I spoke several times but she was able to send a technician the same day AND within 30 minutes of our discussion! Very efficient and affordable!!
Roxanne Cook
We had Shelly Toles Plumbing install new toilets today. A positive review and very satisfied customer. Thank you Quentin.
Morgan
UPDATE: While we rent out the property, we are in fact the owners. Why would renters hire you? It’s on the property owner to repair any plumbing issues.
You started a job, didn’t finish it and refused to return our calls. We paid you over 2k and you simply bailed. If you feel you aren’t equipped to do a job, don’t commit. Simple. I would give zero stars if they were an option.
Two months. Partial job. Ghosted us. Money wasted - we should have researched. We attempted to hire a local ‘reputable’ business, but they ended up costing us in the log run. BEWARE and do your research!
Allison Smith
We called to have a water heater installed. Robert and Quentin came out and installed a new 40 gallon electric water heater for us. They were super friendly, answered every question I had, and provided service that we know we can count on. Will definitely call Shelly Toles in the future for all of our plumbing needs!
Trenton M
I was told a time they’d be out to fix a leak in my house and they did not show up. I called them two hours later to see if someone was still coming out, and I did not get a call back for another hour. They said they could not get to me for another week. I would not recommend this company. I would be okay if they at least called me around the time they were supposed to be here and let me know they were stuck at another job, but that is not what they did.
Chris Allison
Great experience! Just used STP for the first time to help with a frozen pipe. Excellent work to resolve the issue. Derek and Courtney were very courteous, efficient and informative. Happy customer!
Alex Mulhall
Have nothing but great things to say about Shelly Toles Plumbing. They are both responsive and affordable. I will be recommending them to everyone I can.
Theresa Weibel
I have relied on STP for awhile now. They always accommodate me as quickly as they can. Their service people are courteous and take the time to educate me on whatever it is that they’re doing. They helped weigh my options and what may be more cost effective. Highly recommend and especially use a local company whenever possible. Appreciate all of you.
Robert Kessler
Excellent job. Great price. Best plumber in frankfort. Thanks very much
Robin Roberts Hill
Responsive, friendly, reliable, trustworthy, reasonable, efficient, and knowledgeable. Thank you!!