My doctor is Amazing! I don't think that they staff this facility. I was on the line for 16 mins just to make an appointment. They were pleasant once I spoke with someone. Get these people some help, PLEASE!!! I've been trying to make this appt for months and this is why...
Mar 2022
Worst Drs ever! They don't listen to you and don't stay till office hours are over...not do the nurses! Also worst telephone operators too! Very rude and argumentive! Won't go back to this place again after seeing 3 of their Drs!!! If I could give zero stars I would!
Feb 2022
I literally have been on hold for 45 mins to change an appointment. Then was given an option to leave a VM so someone can call me back. I picked that option and the VM then told me nobody would be checking these messages and I'll need to call back and wait. Ridiculous! I bet your no show rate is insane if it takes waiting >45 mins to change an appointment!!Update: I did call QA and they did call me back and apologize for the wait time. They said it possibly had to do with the phone system but if that is the case, looks like you guys may need a new phone system, as this appears to be a regular occurrence for multiple months based on others feedback. Someone did call me...read full review
My doctor is Amazing! I don't think that they staff this facility. I was on the line for 16 mins just to make an appointment. They were pleasant once I spoke with someone. Get these people some help, PLEASE!!! I've been trying to make this appt for months and this is why...
Worst Drs ever! They don't listen to you and don't stay till office hours are over...not do the nurses! Also worst telephone operators too! Very rude and argumentive! Won't go back to this place again after seeing 3 of their Drs!!! If I could give zero stars I would!
I literally have been on hold for 45 mins to change an appointment. Then was given an option to leave a VM so someone can call me back. I picked that option and the VM then told me nobody would be checking these messages and I'll need to call back and wait. Ridiculous! I bet your no show rate is insane if it takes waiting >45 mins to change an appointment!!Update: I did call QA and they did call me back and apologize for the wait time. They said it possibly had to do with the phone system but if that is the case, looks like you guys may need a new phone system, as this appears to be a regular occurrence for multiple months based on others feedback. Someone did call me...read full review