WM - Miami County Transfer Station

Jun 2026

This is 50/50 review. I have been with WM for around 20 years with my business. We just have a 4 yard dumpster. Things are overall smooth on the pick up and the drivers. Where I have issue with the contracts and billing. Every time my contract expires I have to call and renegotiate my rate to keep it economical. They would charge me 2-3x as much. That is frustrating as a longtime customer. My other frustration is with their AI cameras finding ways to charge you. This last bill I received had a $100 surcharge noted as "tire incident". I do not dispose of tires. Nor is my dumpster visible or accessible to the public. I called and they sent me a video. The so-called tire is a washing machine drum/tub that I tossed after a recent repair. Once this was brought to their attention it was told that this matter would be provided to a review team. They would process this within 7-14 days. If they agreed this was not tires they would then submit for approval of a credit, which is another 30 days. This is wrong and backwards. The review team should look at the AI images and determine if a charge should be issued. Not blanket charges and then refund those who dispute. It is logical to say there are tens of thousands of dollars WM collects because of this egregious billing method. Shame on you all for this method. I will be looking around.