Stem Hair and Body Salon

Riley did an amazing job on my daughter’s hair. Already have our next booked.

I called 7/16 to inquire about a wave perm. I was given a consult 7/22- I was super excited and they were very professional. I scheduled with Riley- she had two available appointments within 2 weeks but the one that worked would have been from 6-9pm and I felt that was late to keep someone at a salon so I opted to wait until 8/13 for a 10am appointment.
I called 8/2 to confirm the pricing (was not discussed at appointment) as online it says $110-$170 and I wanted to make sure to bring enough cash for a tip. I didn’t receive a call back so I can hold again Monday 8/4 as I was at the airport. I was left a voicemail by the reception stating that the quote would be for $240.

I called back to see if I could understand the price discrepancy. I was eventually able to speak with Riley and she stated that because of the complexity and how much hair I had, it would be an increase in price. I asked her if she could review her notes from our consult as I have short/medium hair, it’s thin and fine as well. I also stated that the website pricing does not reflect her quote (photo). She said she would need to talk with management regarding pricing and that she could do it for $170 and any fee for extra solution.

Fast forward to the day before my appointment I receive a voicemail from one of the owners, Suzanne, stating that she would be canceling my appointment because Riley felt intimidated and that just because I think their perms are too expensive they felt I would bet you better suited going somewhere else.

I spoke to her for almost an hour, and she realized she did not have the full account of what transpired in the conversation I had and she also looked at the website and noticed the pricing that was provided. She apologize for canceling the appointment and said they would be happy to have me. She also told me that she would give me a $75 discount off my next visit in which I planned to schedule once my perm started to fade.

I came in the following day and the service was great. Suzanne came in and I met her. After my appointment, we discussed products and there were a few strands of my hair that were straight. They said wait three days and then wash it and put product on it And it should bounce back. And if not, they’d be happy to have me back in and fix it. I gave a 20% tip and left.

After three days, I let Suzanne know that all that looks great aside from the underneath parts that were straight (photos).

A couple minutes later I get a call from another owner, Liz, to which Liz said that they will refund me my money so that I “can find a salon that is a better fit”. I asked what she meant and that I’m happy for them to keep the money if Riley could fix the strands that didn’t take to the solution as Suzanne said they could do when I was in their salon. Liz proceeded to tell me that all the owners spoke and felt that their salon was not making me happy and they will not be honoring Suzanne‘s offer to fix my hair even though their policy online (photo) says otherwise.

I asked if by “better fit salon“ meant a salon that would take accountability for a mistake and honor their offer. She would not address that and said she’s sorry that they couldn’t be more help and to give her my Venmo so they could refund me.

Unfortunately, much more unprofessional behavior transpired over the last month that I don’t have space for in this review, but I am thoroughly disappointed as it seemed like a beautiful salon, all the stylist seemed to be helping one another while I was there, and Suzanne went up and beyond after much confusion and disregard.

Ciara is amazing!! She was so easy to work with and cut my hair exactly the way I wanted. I am usually nervous about anyone cutting my hair, but she made the experience fun with her sweet personality. The scalp massage was fabulous. I will definitely be back!

My stepdaughter went in with a specific haircut in mind. The stylist didn’t introduce herself. Just asked her “What do you want”. She didn’t even come close to what she wanted. My stepdaughter felt that she was an inconvenience and that the stylist wanted to go home. She’s 13 years old, she shouldn’t have that type of experience . I’m highly disappointed that a professional stylist would interact with a customer in such a manner.

Jessica is THE best!!! I love my new look and she was exceptionally gentle with waxing my eyebrows! Loved how she massaged my shampoo in and told her not to wake me up from this dream come True!!!

Kylee was amazing!!! She took time to listen to what I wanted, offered good suggestions, explained styling and products as I requested. She gave the best shampoo head rub ever! And best of all, I love my new haircut! I’ll definitely be back.

Hands down the best hair stylist I’ve been to! She gave me the most beautiful highlights—exactly what my inspirational pics showed! The haircut was just as amazing. What really stood out, though, was how effortlessly and painlessly she handled my tangles—I’ve had highlights for soooo many years, so it can be difficult to manage my hair when it’s washed in the salon bowl. It felt more like a spa day than a hair appointment. I left feeling refreshed and encouraged that I finally found my perfect salon and hair stylist!!
It was definitely a plus that this salon is so esthetically pleasing— so many beautiful plants!

Regan did a wonderful job. She asked lots of questions about how I wanted my hair cut and colored. I appreciate that.

My hair has never looked so good! Gracie got the color spot on and no one can ever seem to do that. I will be coming back to her.

Jessica was AMAZING! She did an amazing job on my hair, she was fun to chat with, and really gave me a wonderful experience. I’m so thankful to have found her! Loving my cut and color!! The facility was clean and beautiful, and all the staff were friendly and engaging. Highly recommend!