Costco Optical Department

Dec 2020

Tha morning of Christmas Eve I was cleaning my glasses and one lens fell out. I couldn't find the missing screw. My regular optical service was closed, called Costco and they said come on down. But they closed at 5pm for the holiday and don't wait until 4 pm because they will probably be super busy then. Got there about 3 and they only had one customer. The other clerk greeted me and started to work on my glasses immediately. She was very careful to make sure the screw was cut and filed smooth. No charge! Wished them a Very Merry Christmas and was on my way home in about 10 minutes. I will be checking with them for my next pair of glasses.

Jan 2019

Okay so check it... I left an eye appointment PISSED at the staff but I wanted new glasses. I've hit the age where bifocals are "encouraged but not necessary." I ended up at Costco because my HR had mentioned getting glasses here. OMG I don't know if I'll ever get glasses anywhere else. The staff is amazing! Ben was so wonderful that I brought my kids back to get glasses and they all know him on sight. He knows us too lol. He was so patient and kind and worked to contact my insurance after the provider who shall not be named didn't reverse their authorization so he could pull it. The prices were good. The glasses are cute. They came back quickly even quicker than we were quoted. I think one pair came back in less than 3 days. I couldn't be happier with them.

Aug 2017

After breaking the hinge on my glasses, the staff in the optical department went out of their way to find an identical pair of frames at another Costco with a slight scratch. They were able to use the temple from the defective pair to fix my pair at no charge. Outstanding customer service!!!