Blair Animal Clinic Klondike: Banker Lisa Blair DVM

Oct 2023

If you have a cat DO NOT COME HERE! When we first started coming the original Dr. Blair was fantastic, but ever since they retired we have had horrible experiences. The last two times we went they refused to even touch our cat because he was growling/didn't want to be examined, so they just didn't examine him and charged us $100 for their time. I know that my cat does not behave well at the vet, but what cat is happy at the vet? FIGURE IT OUT, ITS YOUR JOB!

Aug 2023

I have a puppy and Blair Animal Clinic has been nothing short of amazing! They fit me in when Fergus hurt his foot, or ate avocado and are the kindest and most amazing team! From the awesome receptionists to the assistant vets and the vets, this group is top notch!

Dec 2020

This review has been a long time coming - it is especially hard to write because this was - once upon a time - a wonderful place to take our cats. Now, their fealty to COVID has ruined everything they do. We had taken our cats to Blair and even boarded them at the kennel. We knew from experience that one of them would need some TLC with us in the room. This summer "because of COVID", the staff was not allowing anyone into the facility. Instead of making the process transparent, the clinic never informed us of any changes to procedures when we scheduled our boarding. That was problematic, and we were annoyed. The practice management certainly had time since February to realize they had changed things and to make those changes transparent. NOT BLAIR!! After the boarding incident, we spoke with the owner who was concerned with our attitude. I explained that they should have been clearer since things were different. I also mentioned that calling their desk when we got there was problematic when they didn't answer. The head person said she understood and would make changes. Fast-forward to this morning. I was short on availability and wanted to drop off my girl cat for her check-up. When I arrived at 11:00 (on time), the staff were not available by phone any of the 3 times I called. I let one of the staffer know (she was outside) that I was there for the scheduled appointment, and that the desk was not answering the phone. She said she would let them know. About 10 minutes later, one of the "supervisors" - who also came outside to take someone's check - let me know an assistant would be out shortly. Knowing I only had until 11:30 available, I waited. When the assistant came out at 11:15, he asked some questions and expected me to wait. I asked how long it would take - he replied, "About 10 minutes". I said, "Well I have to go." After a little back and forth, the assistant started giving me grief because I couldn't wait. He had no idea that my scheduled phone call was worth $1250 or that we had pre-paid for the visit. There was never any clarity that I would have to stay and no understanding by him of what was on the line for me. Needless to say, I won't be coming back. I have to say, the entire medical community needs to take a long, hard look at how they are treating patients as well as the family of patients. When performing healthcare, one must be sure to focus on the care aspect as much as the medical process. Encountering a rude person in a medical facility is the last thing anyone wants to face. For those who don't understand that, I will continue to remove my dollars from their facilities. When there is no money coming in, maybe THEN they will look harder at how they treat people. I really hope the people at Blair Animal Clinic take the time to read this.