Tried to return items to the store and they said it was denied. This is not the first time and when I asked why she got shitty. That is terrible customer service. They at first would not even talk to us about other option.
Phil P.
May 2024
I have ordered things online from Home Depot before. Delivery has always been good. Recently I made an order for delivery on a Monday afternoon. That evening I decided I wanted something different. I got up early and cancelled the order by 7 a.m. on tuesday. The first time I ever tried to cancel an order. The order had not shipped yet. 2 hours later I get a text that my order just shipped. I called the number from the text to check and make sure that the order was cancelled. I talked to the representative and was put on hold. They came back and told me that they couldn't cancel the shipping. They had no specific reason. The order would have to go through place to place to place and be delivered. Then I would have to start the process to return it. The order says it isn't being delivered until Thursday and I tried to cancel it Tuesday morning before it even shipped but they claim they can't stop it anywhere along the way??? Whatever the outcome, Home Depot has lost a long time customer.
Krystal S.
Dec 2023
well let's start off I spent a good amount of money on my product, witch was walk in shower kit. Paid cash and for flooring as well. My delivery date was for the 29 of Nov. As of today I still hadn't received my product . So I decide to try to track my items. Come to find out they had canceled my items. They said cause my address was incorrect. Witch my address was very correct. They never once called to ask about the address nor did they call me to let me know my order was cancelled . So we have been sitting waiting for nothing and my contractor as well. Very unprofessional, and customer service as well.
Danny G.
Dec 2023
Great customer service the aisle selection is exactly what it says prices could be different but the quality of the products you buy here are a lot more durable ! Highly y !!
Tim G.
Sep 2023
So the Home Depot Rebate department wants to play games. Asked me to send in my receipt, again even after I got an email stating they received it, give them another 7-10 days. Its been 14 days, now they are telling me they do not have the receipt, again. Its only been 3 months since I started this 30-45 day process for my $200 rebate. Just shop Menards.
Dr S.
Aug 2023
Layla and Sam of Customer Service were absolutely amazing! I was searching for a product SKU number 214116, and after calling Calumet multiple times as well as being hung up on multiple times, we called Home Depot in Valparaiso. Layla and Sam assisted us and reaching the store in Calumet, and they were even hung up on by the store in Calumet! They went above, and beyond to ensure that the product was in the Calumet Store, as well as reserve several of them for us to go and pick up as it is a far drive from our home! I can't say enough about the both of them, but they are truly outstanding members of the Home Depot team! Corporate should be proud to have them on board! They are a credit to the store! Dr. S
Foodie B.
Mar 2023
According to my receipt they were supposed to deliver my item on march 15th and verify the delivery with me on the 14th. I didn't get a call until the 16th when the driver was 40 minutes away. Upon delivery, my freezer was damaged. I was then told by the driver I had to call to reschedule. I called, got disconnected. Called again, rang about 20 times before someone picked up and said "please hold". Called a 3rd time and could barely understand the call taker. Now it's rescheduled for over a week away. Crap service and nobody even checked the unit prior to delivery. I am not confident it will be delivered.
Megan K.
Jun 2022
Literally ended up here 3 times in the last week with my dad while putting in this year's garden. They've actually got some pretty great plant options this year, and I love all the succulents. For once there actually haven't been many employees that I've seen though. The price of some of the tomato plants are a bit steep.
Abbey R.
May 2022
Every time I go to this store they are cluttered with poor products, especially the plants. There are other Home Depot I like but I don't plan on returning to this one. The worst part...not only is Home Depot forcing veterans to go digital to get their hard earned and we'll deserved discount, but the snotty young girl who "helped" me today said "ok I'll give you the discount just this once, but you need to try to do it online again ok?" She said it to me like I was a 5 yr old child and I'm pretty sure I have kids older than her! I'm not good with electronics so lol probably never go online to try again but I certainly don't need to be talked down to. I'll go to Menards from now on.
Chuck S.
May 2022
I must go to Home Depot in Valpo at least twice weekly--the staff is tremendous. The store is always clean. Cesar is outstanding. He is energetic, knowledgeable and friendly. This is why I have no hesitation being a customer over and over and over. Thank you.
Ashley M.
Tried to return items to the store and they said it was denied. This is not the first time and when I asked why she got shitty. That is terrible customer service. They at first would not even talk to us about other option.
Phil P.
I have ordered things online from Home Depot before. Delivery has always been good. Recently I made an order for delivery on a Monday afternoon. That evening I decided I wanted something different. I got up early and cancelled the order by 7 a.m. on tuesday. The first time I ever tried to cancel an order. The order had not shipped yet. 2 hours later I get a text that my order just shipped. I called the number from the text to check and make sure that the order was cancelled. I talked to the representative and was put on hold. They came back and told me that they couldn't cancel the shipping. They had no specific reason. The order would have to go through place to place to place and be delivered. Then I would have to start the process to return it. The order says it isn't being delivered until Thursday and I tried to cancel it Tuesday morning before it even shipped but they claim they can't stop it anywhere along the way??? Whatever the outcome, Home Depot has lost a long time customer.
Krystal S.
well let's start off I spent a good amount of money on my product, witch was walk in shower kit. Paid cash and for flooring as well. My delivery date was for the 29 of Nov. As of today I still hadn't received my product . So I decide to try to track my items. Come to find out they had canceled my items. They said cause my address was incorrect. Witch my address was very correct. They never once called to ask about the address nor did they call me to let me know my order was cancelled . So we have been sitting waiting for nothing and my contractor as well. Very unprofessional, and customer service as well.
Danny G.
Great customer service the aisle selection is exactly what it says prices could be different but the quality of the products you buy here are a lot more durable ! Highly y !!
Tim G.
So the Home Depot Rebate department wants to play games. Asked me to send in my receipt, again even after I got an email stating they received it, give them another 7-10 days. Its been 14 days, now they are telling me they do not have the receipt, again. Its only been 3 months since I started this 30-45 day process for my $200 rebate. Just shop Menards.
Dr S.
Layla and Sam of Customer Service were absolutely amazing! I was searching for a product SKU number 214116, and after calling Calumet multiple times as well as being hung up on multiple times, we called Home Depot in Valparaiso. Layla and Sam assisted us and reaching the store in Calumet, and they were even hung up on by the store in Calumet! They went above, and beyond to ensure that the product was in the Calumet Store, as well as reserve several of them for us to go and pick up as it is a far drive from our home! I can't say enough about the both of them, but they are truly outstanding members of the Home Depot team! Corporate should be proud to have them on board! They are a credit to the store! Dr. S
Foodie B.
According to my receipt they were supposed to deliver my item on march 15th and verify the delivery with me on the 14th. I didn't get a call until the 16th when the driver was 40 minutes away. Upon delivery, my freezer was damaged. I was then told by the driver I had to call to reschedule. I called, got disconnected. Called again, rang about 20 times before someone picked up and said "please hold". Called a 3rd time and could barely understand the call taker. Now it's rescheduled for over a week away. Crap service and nobody even checked the unit prior to delivery. I am not confident it will be delivered.
Megan K.
Literally ended up here 3 times in the last week with my dad while putting in this year's garden. They've actually got some pretty great plant options this year, and I love all the succulents. For once there actually haven't been many employees that I've seen though. The price of some of the tomato plants are a bit steep.
Abbey R.
Every time I go to this store they are cluttered with poor products, especially the plants. There are other Home Depot I like but I don't plan on returning to this one. The worst part...not only is Home Depot forcing veterans to go digital to get their hard earned and we'll deserved discount, but the snotty young girl who "helped" me today said "ok I'll give you the discount just this once, but you need to try to do it online again ok?" She said it to me like I was a 5 yr old child and I'm pretty sure I have kids older than her! I'm not good with electronics so lol probably never go online to try again but I certainly don't need to be talked down to. I'll go to Menards from now on.
Chuck S.
I must go to Home Depot in Valpo at least twice weekly--the staff is tremendous. The store is always clean. Cesar is outstanding. He is energetic, knowledgeable and friendly. This is why I have no hesitation being a customer over and over and over. Thank you.