As a former employee I left dissatisfied on how they treat their employees and how the management was running the clinic. But on the other end, as a patient and my son is a patient, HIGHLY dissatisfied. I wish we didn't love our pediatrician as much as we do otherwise( that is the ONLY reason I give them 2 stars) we would seek another one that is out of Duly Health. Making an appointment over the phone takes at least 30 minutes of hold time to actually talk to someone. The gal that checks in at the front desk (one of them) is always super grumpy. Then billing issues! I received almost a 300 dollar bill from my sons last visit. He has insurance! I paid the copay at... read full review
April 2023
The South Bend Clinic has failed numerous times to file routine paperwork and prescriptions. This has has resulted in dangerous delays to care for my diabetes. Calling the office is useless, as they have outsourced their phone system to an offsite third party - so once you navigate the long hold times, you still won't speak to anyone with medical expertise or even anyone on site at the office. I have asked for my doctor to call me back, and those requests are either ignored or delegated to a nurse. I wrote a bad review before and was contacted by my physician with a request to take it down - the first and last time that my doctor at the South Bend Clinic has called... read full review
January 2023
I really like Dr. Bajuyo and have always felt confident in having her care for my family. The new system with using call center to communicate is awful! I made an appointment for my son while he would be in town over break. I received the confirmation email which I accidentally hit cancel instead of confirm. My fault. I immediately called the office number and once again was shuttled to the call center. The person on the other end said our appointment was still there regardless of the fact I could no longer confirm it. I drove to the office since I couldn’t talk to anyone and the woman said it was still there but she would make a note not to cancel.I thanked her and... read full review
As a former employee I left dissatisfied on how they treat their employees and how the management was running the clinic. But on the other end, as a patient and my son is a patient, HIGHLY dissatisfied. I wish we didn't love our pediatrician as much as we do otherwise( that is the ONLY reason I give them 2 stars) we would seek another one that is out of Duly Health. Making an appointment over the phone takes at least 30 minutes of hold time to actually talk to someone. The gal that checks in at the front desk (one of them) is always super grumpy. Then billing issues! I received almost a 300 dollar bill from my sons last visit. He has insurance! I paid the copay at... read full review
The South Bend Clinic has failed numerous times to file routine paperwork and prescriptions. This has has resulted in dangerous delays to care for my diabetes. Calling the office is useless, as they have outsourced their phone system to an offsite third party - so once you navigate the long hold times, you still won't speak to anyone with medical expertise or even anyone on site at the office. I have asked for my doctor to call me back, and those requests are either ignored or delegated to a nurse. I wrote a bad review before and was contacted by my physician with a request to take it down - the first and last time that my doctor at the South Bend Clinic has called... read full review
I really like Dr. Bajuyo and have always felt confident in having her care for my family. The new system with using call center to communicate is awful! I made an appointment for my son while he would be in town over break. I received the confirmation email which I accidentally hit cancel instead of confirm. My fault. I immediately called the office number and once again was shuttled to the call center. The person on the other end said our appointment was still there regardless of the fact I could no longer confirm it. I drove to the office since I couldn’t talk to anyone and the woman said it was still there but she would make a note not to cancel.I thanked her and... read full review