Optum Primary Care - New Albany

Optum Primary Care is a professional and friendly medical practice where patients feel heard and cared for. Many praise the staff for their kindness and attentiveness, noting that they take the time to listen to concerns. The office is conveniently located near Zaxby's and Purdue. While some reviewers have mentioned challenges with phone service, such as rudeness and long hold times, others have shared positive experiences with quick appointments and caring providers. Reviewers highlight the ability to get patients in and out efficiently, appreciating the prompt attention they receive. Dr. Trapp is noted for making patients feel comfortable and valued as individuals. Overall, Optum Primary Care is a reliable and compassionate healthcare option, with staff like Josh Crase and his MA Jenna providing excellent care and quick responses to questions.