Walmart Home Services

Apr 2022

I was having trouble checking out 10 mins till close and I had left my other card at home. The employees were kind enough to let me drive home and get it and then come back even though it would be 11:15. I am so thankful I was able to make my purchase tonight because the cart was full. Thank you

Sep 2021

In the 36 hours since I and my little service Chihuahua Panchita pulled off of I-65 on our way to Chicago - in order to seek help with a mechanical problem with our car - I have been very impressed with the friendliness of the people of Lebanon Indiana.We have spent the last year and a half roaming the back roads of the high mountains of Western North Carolina, then a week exploring rural Kentucky and now a couple of weeks exploring rural Indiana.Overall, I have come to like country people a lot more than city people. They seem gentler and sweeter and calmer and more willing to just take people as they are.They tend to fall all over my sweet little dog - and to go out of their way to help others in general.In a couple of visits to this Walmart, I also have been impressed with this store. Somehow it seems less jangly and nervous-making than the typical Walmart. And people of been very sweet to my dog.But tonight I had an encounter with a young staff woman - who may actually have been the front end manager, God forbid - that burst my little bubble. This maybe 25-ish woman with long straight black hair - whose name tag I never did see - was actually quite attractive and I was prepared to like her. I went up to the two cashiers had been helpful to me a few minutes before and asked if I could get change for a dollar for the soda machine in the hall. What tells me that this woman may have been their manager was that she threw her voice above them to answer - in a tone of voice that was absolutely devoid of any element of human kindness - "No, sorry, we don't give change."That took me quite aback. It was two hours before closing time and they were not busy. It was - and it is - hard for me to believe that this could have literally been true, that she could not open a cash register or wait until one was open for a transaction and break a dollar bill for me.I was in a good mood and I sure did not want to let this young woman's snippiness ruin my good mood. She certainly wasn't worth me getting angry or self-righteous.But it was really clear that she did not feel sorry at all. She actually seemed enjoy telling an old white man that he couldn't buy a Pepsi.So I mustered all the sarcasm at my command and simply said, "Oh, you can't make change! What a concept. Big store like this does not have the power to break a dollar bill. How silly of me."My mechanic appointment is not until the day after tomorrow, so I may end up back in the store again. If I do go in again, I will certainly try to find out her name and talk to her manager.She does not belong in Lebanon and she does not belong in any role that features customer service. If, in fact, she is some kind of supervisor or front and manager, I really feel sorry for the people who have to work under her. It's pretty clear that flaunting her power is more important to her than human relationships.

Jul 2021

My biggest complaint about this store is the shortage of disability electric carts. I have never gone in this store that I didn't have to wait at least half an hour, and it usually is longer, more like an hour, to get a cart. And, except for the subway sandwich shop, there is no place to sit down to wait. The staff is usually pretty nice about getting me one as soon as they can, but there just aren't nearly enough. You would think with the baby boomer generation, getting older and the number of disabled increasing like it is, they would pay a little more attention to such a large and ever increasing demographic. We make up a huge portion of their customer base. I go to the Kroger next door whenever possible. They are more expensive, but I have never once had to wait for a cart.