Excellent customer service. I needed information on the appropriate hidden fasteners and a myriad of other questions, River answered the phone and walked me through all my questions. Thank you for your professionalism and expertise!
March 2023
My initial experience with The Deck Store was great. I purchased Timertech composite decking and the lady who assisted me estimated my materials list just about right on the money. She was off because I failed to include that 2 sides of my deck were along the house so I had too much fascia board. The Deck Store happily allowed me to return the excess material with a nominal restocking fee. Secondarily however, when it came time to order the railing I hit a snag. The same woman who had been so helpful with the decking simply failed to provide pricing and ultimately discontinued responding to my email requests. I was disappointed to say the least. The folks at Decks Direct... read full review
March 2023
Jill is extremely helpful with choices. Prices better than big box stores. They have a list of contractors to boot also. Very knowledgeable employees! Looks small outside, but opens up to many products. Amazing!
Excellent customer service. I needed information on the appropriate hidden fasteners and a myriad of other questions, River answered the phone and walked me through all my questions. Thank you for your professionalism and expertise!
My initial experience with The Deck Store was great. I purchased Timertech composite decking and the lady who assisted me estimated my materials list just about right on the money. She was off because I failed to include that 2 sides of my deck were along the house so I had too much fascia board. The Deck Store happily allowed me to return the excess material with a nominal restocking fee. Secondarily however, when it came time to order the railing I hit a snag. The same woman who had been so helpful with the decking simply failed to provide pricing and ultimately discontinued responding to my email requests. I was disappointed to say the least. The folks at Decks Direct... read full review
Jill is extremely helpful with choices. Prices better than big box stores. They have a list of contractors to boot also. Very knowledgeable employees! Looks small outside, but opens up to many products. Amazing!