About NuFlow Indy - Sewer Line Experts
NuFlow Indy is a family-run business that specializes in trenchless sewer line repair throughout Indiana. They offer a range of services including sewer line inspections, cleaning, and excavation. Customers praise NuFlow Indy for their professionalism, responsiveness, and clear communication. They appreciate the company's willingness to work with them on tight timelines and find creative solutions to challenging problems. NuFlow Indy's knowledgeable technicians answer questions thoroughly, ensuring customers understand the process and feel confident in their service. Their expertise lies in rehabilitating old, damaged, or blocked pipes using pipe lining solutions, which avoid traditional digging and minimize yard damage. This trenchless technology provides a long-term solution by sealing cracks, preventing future corrosion, and stopping root intrusion, helping to save customers time and money. Many customers also value the company's detailed, respectful approach, including timely work, clean-up, and the ability to handle complex issues like sewer line repairs under streets or replacing a broken main drain line efficiently.
I live in a 125+yr old home in Jackson County. When our clay sewer line became clogged with roots and needed replaced, our only option we were told was to dig it up, dig up the road and replace it with new. Our line is only about 2 feet from the property line, so digging was not an option because our line is 6 feet deep and would require a wide hole that would be outside of our property line. After doing research online, we found NuFlow Indy. I got in contact with Jason and he described the no dig system they have using my existing line. He sent Bobby down to camera our line and make sure it was possible to use this method on our line. We received our estimate and it was very comparable with another estimate we received that would require a full dig. However, NuFlow has an excellent warranty for their product that no other plumber would offer. We have been very happy with the customer service we received , the updated communications with messages and texts from Jason updating us when the crew would be coming for the job. Everything went as planned and we highly recommend NuFlow Indy. From the great customer service from Jason, no extra costs during the job, and the super friendly crew they sent to complete the job! Well done NuFlow!
In short - Nu Flow is great. We had a big sewer issue and they helped us along the way. They explained every issue and gave us options with each issue we had (we had many). I suggest Nu Flow for any of your sewer needs. In Detail - We have a 1955 house with cast iron plumbing. We had a notion to have our sewer scoped to see if there were any issues. The scope showed that we had a crack in a pipe and we decided to get it fixed. The person we had do our scope (she only does scopes) found the crack. We selected Nu Flow Indy to come out and give us an estimate. They did another scope and found the cracked pipe. In repairing the pipe we found a bigger issue. We were not on city sewer - we had a 1955 septic tank with a big leach field. So... we had a new sewer system installed connecting us to the city sewer. I found out that Nu Flow is a contractor for Citizen's in Marion County. They were able to get Citizens to come to our house and help solve this problem. We needed a 12' ditch dug at the city main and connect a tap to that pipe. Citizens covered the cost of that dig and the connection. We paid for the remaining. So - I don't like spending money on new sewer system, but given that we needed to do this, I am glad we went with Nu Flow. They did excellent work and had great communication with us on the process. I attached some pictures of the dig. There is one courtyard picture with a small backhoe. Notice that they went under our courtyard sidewalk vs. breaking the sidewalk up. That required them to dig out by hand - this was done in two spots actually. I am sure that for them, it would have been easier to have broken the sidewalk. But, this is a small example that shows that they care about their clients beyond just the task at hand. If I could have done anything differently, I would have just called Nu Flow from the start to do the initial sewer scope. Along this process we dealt with at least 8 people included the office staff on the phone. They were all top notch people to deal with.
Their service is awesome. My drains are better then they were when we bought the house 43 years ago. They are friendly and professional and keep you updated every step of the way. You will not be disappointed if you call them. I give them a 10 Star rating.