About HomeSense
B&W Plumbing Heating Cooling and Drains is a family-owned and operated business known for its integrity, hard work, and family values. As one of the most experienced companies in the region, B&W provides excellent service and professional solutions. The knowledgeable and friendly staff includes plumbers and electricians committed to customer satisfaction. Customers appreciate the professionalism of technicians, with many praising the quick and professional service for installing systems like furnace and air conditioner units. B&W is a reliable and trustworthy company that consistently delivers high-quality work and outstanding customer service. Customers are very satisfied with their responsiveness, price, and quality. The team is described as down-to-earth and professional, with expertise in plumbing, HVAC, and electrical work.
This was my first time working with HomeSense since they transitioned from B&W. I am very pleased. The customer service that Sarah provided when I called in was fantastic. She was patient and answered all of my questions. I have two properties with differing issues and the techs who came out, Michael and Max, were also very communicative and friendly. I appreciate the honesty, ease of communication, and fair pricing. Thank you for making it easier.
I had another plumber out that refused to work until I did remediation and then would only replace everything. Max discussed my options and offered to repair what needed fixed. He had pictures and thought the rest of the plumbing was still in good shape. Prefer being given options and helping me make a decision rather than being forced into extra work
Very satisfied with their responsiveness, price, and quality. I had to reattach and upgrade the electrical meter after recent storm damage tore it off the house. They fixed it within 24 hours of first contact, brought it up to code, and at about 25% less cost than the next highest bid. They left no mess behind, explained what they did and why, and both the AES lineman and my claims adjuster were very complimentary of their work quality. Ethan bid the project and Dustin was my electrician. I will use them for future projects.