About Apria Healthcare
Reviews for Apria Healthcare
Write a reviewHours
Monday: 1 - 5PM
8AM - 12PM
Tuesday: 1 - 5PM
8AM - 12PM
Wednesday: 8AM - 12PM
1 - 5PM
Thursday: 8AM - 12PM
1 - 5PM
Friday: 1 - 5PM
8AM - 12PM
Saturday: ClosedSunday: Closed
Apria Healthcare is known for its helpful and patient staff who assist customers with their medical equipment needs. Many clients appreciate the quick delivery of equipment, which has significantly improved their health and comfort. The customer service team is described as friendly and accommodating, providing guidance and support, especially for those new to using CPAP machines. However, some reviews mention challenges with billing and equipment accuracy, emphasizing the importance of clear communication and timely follow-ups. Despite a few issues with order fulfillment and equipment updates, customers express overall satisfaction with the support they receive, noting regular communication through texts and emails to check on their needs. Apria Healthcare strives to ensure that clients feel cared for during their treatment journey.
Difficult Cancellation Process
My experience with Apria Healthcare centered on trying to discontinue service and arrange pickup of medical equipment.
I was told I needed to sign an “Against Medical Advice” (AMA) form stating I was refusing medically necessary treatment. That did not reflect my situation, and I was not comfortable signing it. I offered to sign a hold harmless agreement instead, but was told the wording could not be changed.
I was also told there was an alternative—having a physician sign off to avoid the AMA form. In my case, that wasn’t practical since the prescribing doctor was hospital-based and not easily accessible.
When I tried...read full review
I received a call from Apria Healthcare and they explained hwo things worked and what my out of pocket costs would be. They quickly sent me the medical equipment tyhat i nneeded and now i am able to breathe much better. Thank you APRIA for a quick and easy process and delivery.
I’m new having a cpac. I had a bloody nose and called to see what they recommended. I talked to a very nice gentleman that didn’t rush me and told me how to adjust the settings. I slept a lot better last night and no bloody nose.