About A New Phase Heating and Cooling
Reviews for A New Phase Heating and Cooling
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A New Phase Heating and Cooling is a highly regarded HVAC service provider that consistently delivers exceptional customer service and quality workmanship. According to the reviews, the technicians at A New Phase, particularly Justin, are known for their exceptional communication skills, professionalism, and willingness to go the extra mile for their clients. Customers praise the team's attention to detail, their ability to diagnose and address issues quickly, and their commitment to providing honest and transparent service. The reviews highlight the technicians' expertise in handling a variety of HVAC-related tasks, from installing new heating and cooling systems to troubleshooting and repairing existing equipment. One customer noted that the technician, Justin, was able to quickly diagnose and resolve an issue with their heating system, even going so far as to check the ductwork and suggest a more powerful blower to improve the system's performance. Another customer was impressed with Justin's understanding and flexibility when it came to payment, as he accommodated the customer's need to use a credit card despite the short notice. Overall, the reviews paint a picture of a business that prioritizes customer satisfaction and strives to provide a seamless and stress-free HVAC experience. Clients consistently praise the team's attention to detail, their willingness to go above and beyond, and the quality of their workmanship, making A New Phase Heating and Cooling a top choice for homeowners in need of HVAC services.
Communication skills A+++, he let me know when he was running a few minutes late, kept me updated throughout the process. When he was on the way, when he would be there, what to expect along the way, instant written estimates and receipts. Great. I dealt with ****** and he is one of the most polite and accommodating individuals I have ever met, I didn't know this level of courtesy and respect still existed. During his first visit, he explained to me exactly what he was looking at, how to read the codes of the furnace (which will save me grief and $$$ in the future), tried to fix wat the codes indicated. When that didn't work, he investigated further, found and showed me a crack in the heating element (bad news) and so I needed a replacement. I told him my upstairs was not heating or cooling as well as my ground floor and so he checked my duct work in the crawl space for me and it checked out fine. Suggested a more powerful blower for the new furnace since that would not add to the cost. Since my air-conditioner was 29 years old, I decided we might as well replace that too while we are at it to save a little on the cost. The estimate was very reasonable for both. It tool a little longer to install than anticipated, but that is because I have a very old house and difficulties generally pop up. But ****** took it in stride even so he had to alter some parts and custom built some and in the end I had a beautifully working furnace.He cleaned up after the job and I think my house was cleaner than when he started.Not only do I now have a wonderfully warm furnace, a huge air-conditioner and a programmable thermostat, but I also have a one year warranty on labor and 10-year manufacturer warranties which ****** already registered for me.What more could you ask for?
I'm a new homeowner dealing with having to replace my first AC unit, as it died abruptly. Within half a day Justin had come out and was able to walk me through and diagnose the entire issue in less than 20 minutes. While he could have upsold me to replace my entire AC system that was out of warranty, he explained that only replacing the outside heat pump was necessary. He quoted me a new heat pump at 4400 which he was going to give a cash discount for and have installed that same day. I initially was hesitant to hand over nearly all of my liquid cash over to a complete stranger, and so confessed this to Justin that I could really only pay on a credit card. The problem...read full review
Justin was awesome !Best price on hvac system. Discount for cash.Completed in one day. He also found a pipe leakand repaired that for just the cost of materials !I’ve already referred him and definitely will continue referring A NEW PHASE HEATING AND AIR !Services: Heating system installation