About Community Health Pavilion County Line
Community Health Pavilion County Line in Indianapolis offers a convenient, patient-centered medical home that combines several doctor offices, including family practice, obstetrics/gynecology, and pediatrics. The facility emphasizes access to care, whole-person care, and coordinated services. Diagnostic options, such as a full-service imaging center and lab, are also available to support comprehensive health needs. Patients appreciate the friendly and helpful staff, with many praising the professionalism and kindness of receptionists and nurses. The doctors are commended for their good bedside manners, and the clinic's environment is described as welcoming and caring. Several reviews highlight the quality of care from specific providers, noting excellent service and compassionate treatment. However, some concerns are raised regarding billing practices and wait times. A few patients experienced billing issues, with one describing difficulty resolving a payment dispute, though others felt the billing staff was unprofessional. There are also comments about the clinic being busy, leading to challenges in getting timely appointments, especially for pediatrics. Despite these issues, many reviews emphasize that the staff genuinely cares for patients and that the clinic maintains a high standard of patient interaction. Overall, Community Health Pavilion County Line is regarded as a place with caring staff and comprehensive services, making it a preferred choice for many families in the area.
I’ve never had a bad experience here. I went went when I was a kid and teenager the receptionists have always been nice. My baby now goes for Dr. Katie who is absolutely wonderful and I recommend her to anyone. The Nurses are also wonderful!
I just recently became a patient here. I see Dr Bachert. Everyone at the office is really friendly and happy to help with anything you need. Amber is the best receptionist I’ve ever encountered, she is the main reason I will continue going to this office! She is very professional and kind!!
Edit 1/12/2024: while community health in general has adopted cost saving practices which lead to the type of review I left below, it is unfair to give that rating towards the staff that work at the county line location. The CNP that took care of me overshadowed any dissatisfaction I had with the place previously. I was reminded of what good bedside manners were and glad it is still alive. The person that took care of me knows who they are.
——— review below is from a year ago:
Avoid at all cost. Not only are the doctors inefficient at helping their clients with health needs (due to their compliance with BCBS), their billing department will attempt to scam...read full review