Keystone RV Customer Service

Keystone RV Customer Service provides dealer and owner service for Keystone RV Company, Crossroads RV, and Dutchmen RV. Customers have shared positive experiences with the service department, noting that everyone treated them like they were working on their own RV. The attention to detail and personal service from service writers to technicians has been described as second to none. Recent efforts to improve among the staff have been noticed, with hopes that this is due to better management and working conditions. Employees in the receiving department, in particular, have been recognized for their efforts. In one instance, after initial problems including a frame failure and the need for repeated repairs to the Swintek in the bedroom, a customer's RV underwent extensive repairs. The service center replaced side walls, the front closet wall, axles, tires, shackles, springs, the entry door, and steps. They also updated the bedroom slide window, applied new membrane to all slides, installed new floors, and a new upgraded heater. These repairs, done under customer care, went far above what the customer anticipated. The customer expressed thanks for the superb job to all the techs and specific individuals in customer service.