I contacted Restoration and they sent a young man out for an estimate for roof repair. He took pictures and measurements and said he would call. Next day, a manager called me, I told him I already had insurance check and wanted an estimate to get repaired. He said he wanted the insurance estimate, I said I just wanted them to provide estimate to replace the roof. He got rude and said I can find a bunch of other places in town to get it done and hung up on me. Not sure what kind of business they are running but I would NEVER recommend to anyone.Service: Roof repair
Matt Brumley
May 2022
Don’t bother dealing with them, have contacted them twice now and they took my information and said someone would call me back. It’s been two weeks since the first time I spoke with them and still nothing.
BAR
Dec 2021
I've delt with some pretty lazy contractors who are just going through the motions at best. Elbert is not one of them. They work with you and do what they say they're going to do. When you call, they show up. If they're behind, they'll let you know. They keep you informed and treat you with respect.Companies like Elbert are a dying breed. They do great work and I look forward to doing business with them in the future.
John Smith
Nov 2021
I've delt with some pretty lazy contractors who are just going through the motions at best. Elbert is not one of them. They work with you and do what they say they're going to do. When you call, they show up. If they're behind, they'll let you know. They keep you informed and treat you with respect.Companies like Elbert are a dying breed. They do great work and I look forward to doing business with them in the future.
Andrea Paulnitz
Oct 2020
I'm updating my previous review based upon recent events.Quality of work is excellent. The crew who put up my siding was absolutely fantastic. After some miscommunication with the team who completed my gutter work, it is complete and the quality of work is fine.Communication is the main factor related to my rating. Many of my issues were related to an individual who is no longer with the company, but there were still many opportunities for improvement related to communication and updates.
Charles Harmon
Oct 2020
So I just met with John Vela and I thought it went rather well. He was very informative in his presentation and was really vocal about the process stepwise and in his belief in the company and their quality and integrity(which is not always easy to find nowadays). I have put a 4 star rating on this for the time being even though the presentation was five stars, in my opinion. Now if we do get this project rolling with Elbert and it ends up being as successful as he and I both hope, then I’ll follow up this rating with the 5th star. Actually, if for some odd reason we don’t get to use Elbert, I’ll also add a 5th star being that the problem must have been on our end, because my words speak currently for the presentation itself. Price, work, warranty are all within the range I’m looking for so like I said...I’m looking forward to updating this rating one more star upon the results!
Bobby Kern
Jul 2020
I called and scheduled for someone to come look at a roofing issue I was having and to give me a quote on a new roof. Out of the gate I was asked about my insurance policy, and if my roof had been inspected for hail damage which I thought was odd.I scheduled an appointment for 06/26/2019 at 9:30 am. At 12:18 PM I receive a call from the representative who was supposed to come to our house. He explains that a tree had fallen in his driveway, and he was unable to make the appointment. I was a little put off that a phone call wasn't made by either him or office staff(as I'm sure he notified them he wouldn't be in for work on time) to let me know he wouldn't be there for our appointment.Once my personal schedule cleared up I reluctantly rescheduled for 07/17/2019 again at 9:30 AM. I was home with the garage door open and a vehicle parked in the driveway until 2:00 PM. Nobody from Elbert ever showed up at my house, and I never received a phone call from anyone as to why they hadn't arrived.After reading some of the reviews this company has on BBB's website it would appear to be a blessing that I didn't end up doing business with them.
Diane Winslow
Jun 2020
The first employee I met after an F2 tornado hit my neighborhood, was a sales rep named Austin Morris. He was such a soft-spoken gentleman who seemed truly concerned about me. Then, John Vela contacted me. Once again, such a nice and courteous gentleman. He made himself available any time I had questions.The roofing crew did a great job in just one day. They were neat & courteous. Just today, the gutter crew came over & installed new gutters quickly & efficiently.The entire experience exceeded expectations!!I will gladly recommend this company to anyone!And I want to thank all of you for being so kind, understanding, efficient, and friendly. I was at ease with all employees I met.Thank you, thank you!!Sincerely,Di Winslow
Angie Werner
Sep 2019
Ask for Troy Cook! He will take excellent care of you!
Jeffery OMillian
I contacted Restoration and they sent a young man out for an estimate for roof repair. He took pictures and measurements and said he would call. Next day, a manager called me, I told him I already had insurance check and wanted an estimate to get repaired. He said he wanted the insurance estimate, I said I just wanted them to provide estimate to replace the roof. He got rude and said I can find a bunch of other places in town to get it done and hung up on me. Not sure what kind of business they are running but I would NEVER recommend to anyone.Service: Roof repair
Matt Brumley
Don’t bother dealing with them, have contacted them twice now and they took my information and said someone would call me back. It’s been two weeks since the first time I spoke with them and still nothing.
BAR
I've delt with some pretty lazy contractors who are just going through the motions at best. Elbert is not one of them. They work with you and do what they say they're going to do. When you call, they show up. If they're behind, they'll let you know. They keep you informed and treat you with respect.Companies like Elbert are a dying breed. They do great work and I look forward to doing business with them in the future.
John Smith
I've delt with some pretty lazy contractors who are just going through the motions at best. Elbert is not one of them. They work with you and do what they say they're going to do. When you call, they show up. If they're behind, they'll let you know. They keep you informed and treat you with respect.Companies like Elbert are a dying breed. They do great work and I look forward to doing business with them in the future.
Andrea Paulnitz
I'm updating my previous review based upon recent events.Quality of work is excellent. The crew who put up my siding was absolutely fantastic. After some miscommunication with the team who completed my gutter work, it is complete and the quality of work is fine.Communication is the main factor related to my rating. Many of my issues were related to an individual who is no longer with the company, but there were still many opportunities for improvement related to communication and updates.
Charles Harmon
So I just met with John Vela and I thought it went rather well. He was very informative in his presentation and was really vocal about the process stepwise and in his belief in the company and their quality and integrity(which is not always easy to find nowadays). I have put a 4 star rating on this for the time being even though the presentation was five stars, in my opinion. Now if we do get this project rolling with Elbert and it ends up being as successful as he and I both hope, then I’ll follow up this rating with the 5th star. Actually, if for some odd reason we don’t get to use Elbert, I’ll also add a 5th star being that the problem must have been on our end, because my words speak currently for the presentation itself. Price, work, warranty are all within the range I’m looking for so like I said...I’m looking forward to updating this rating one more star upon the results!
Bobby Kern
I called and scheduled for someone to come look at a roofing issue I was having and to give me a quote on a new roof. Out of the gate I was asked about my insurance policy, and if my roof had been inspected for hail damage which I thought was odd.I scheduled an appointment for 06/26/2019 at 9:30 am. At 12:18 PM I receive a call from the representative who was supposed to come to our house. He explains that a tree had fallen in his driveway, and he was unable to make the appointment. I was a little put off that a phone call wasn't made by either him or office staff(as I'm sure he notified them he wouldn't be in for work on time) to let me know he wouldn't be there for our appointment.Once my personal schedule cleared up I reluctantly rescheduled for 07/17/2019 again at 9:30 AM. I was home with the garage door open and a vehicle parked in the driveway until 2:00 PM. Nobody from Elbert ever showed up at my house, and I never received a phone call from anyone as to why they hadn't arrived.After reading some of the reviews this company has on BBB's website it would appear to be a blessing that I didn't end up doing business with them.
Diane Winslow
The first employee I met after an F2 tornado hit my neighborhood, was a sales rep named Austin Morris. He was such a soft-spoken gentleman who seemed truly concerned about me. Then, John Vela contacted me. Once again, such a nice and courteous gentleman. He made himself available any time I had questions.The roofing crew did a great job in just one day. They were neat & courteous. Just today, the gutter crew came over & installed new gutters quickly & efficiently.The entire experience exceeded expectations!!I will gladly recommend this company to anyone!And I want to thank all of you for being so kind, understanding, efficient, and friendly. I was at ease with all employees I met.Thank you, thank you!!Sincerely,Di Winslow
Angie Werner
Ask for Troy Cook! He will take excellent care of you!
Nicholas Robling
Great company, very satisfied! ??