About The Plumber, Inc.
Reviews for The Plumber, Inc.
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Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
The Plumber, Inc. is a family-owned and operated, licensed plumbing business serving Northwest Indiana. They are fully bonded and insured, offering quality plumbing services at reasonable prices. Their service vehicles are fully stocked, aiming to save customers both time and money. The Plumber, Inc. addresses both residential and commercial plumbing needs, including sinks, toilets, tubs, and laundry facilities. They also handle sewer line stoppages, hot water heater installation and repair. Customers praise the company for their quick response times, especially during after-hours emergencies, and for their efficient, high-quality service. The staff is friendly and professional, often going the extra mile to ensure customer satisfaction. One customer appreciated the plumber’s willingness to show how to maintain their water heater and explained the importance of regular maintenance. The company is known for quick, efficient work that gets the job done right the first time. Customers also commend the office staff, particularly Lisa, for their excellent customer service and prompt assistance. Overall, The Plumber, Inc. is recognized for their reliable service, quick responses, and honest work.
Supposedly, my house was thoroughly inspected before I signed the closing documents. But two days after getting the keys, NIPSCO shut off the gas, because in addition to finding a leak outside by the gas meter, they also found a leak behind the stove, and three leaks along the gas pipes used by the boiler. Additionally, like me, NIPSCO was not able to light the pilot to the water heater, so they shut that off too. I was told that they would not turn the gas back on until repairs were made, and they suggested that I get a new water heater as well as a new stove. Being new to the area and in 30-degree weather, I called the first plumbing business I saw. Their estimate to do repairs was $3,700. A friend suggested that I get another quote from a different business, and that’s how I “met” Lisa at “The Plumber.” After speaking with Lisa, I realized that indeed, I was about to pay far too much for the necessary repairs. In fact, after John [the plumber] finished the repairs, my final bill was $1,927. I saved $1,773 by doing business with The Plumber! But more than saving money, I feel like I did business with a company that cared about me as a person. Not only did they not inflate prices, but John went the extra mile to replace a hose on the back of the old stove that NIPSCO suggested I replace, giving me time to save for a new one! He even took the time to show me how to turn off the valve to the stove if I needed to, and he also showed me how to drain the water heater once a year, and why it was important for maintenance! The Plumber did an outstanding job for me, which began with the excellent customer service I got from Lisa. They did the work quickly, and they did it with care. I don’t know anyone who WANTS to have to hire a plumber, but if you need to, I highly recommend The Plumber in Crown Point, Indiana.
Shout out to Jeff. He not only did an excellent job with my garbage disposal, he fixed my toilet. It had been causing me problems all week! The Plumber, always professional and reasonable prices!