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Had 2 systems installed by them them last July when we finished out upstair attic. They work great and heat and cool and make it very comfortable. The other night one of the systems flashed and error code and shut down. I called the them and left a message on the non emergency voicemail and expected a call back the following day since it was after hours. To my surprise I got a call back from them that night in less than an hour. I explained what was going on and told him the error code that had came up.he asked me a few questions and told me a few things I can check and do over the phone. This got the system reset and working again for me and he said that he would follow up the following day and schedule a service call if needed. Checked system the following day and everything was working as should. I was contacted the following morning and asked if everything was working and I told him yes everything is working as it should now. Thank you guys for the great customer service I will definitely give them a call when my system downstairs needs replaced or needs service in the future.