Elase Med Spa (formerly known as Images Med Spa)
“EDIT***<br><br>I want to add a disclaimer and an edit rather than deleting the below review just so everyone knows this can happen and to be made aware that they have updated their policies. I did receive a call today and my remainder of the syringe paid for will be honored rather than $100 off a new syringe. I am appreciative of the help I received and glad to have learned the new policy. Thanks for your help Elase!<br><br>I have been a loyal patient of Elase Med Spa and have generally had positive experiences, which makes this situation especially disappointing.<br><br>I purchased filler and had a remaining half syringe that I had already paid for in full. After rescheduling my appointment, I was only informed four days before my upcoming treatment that I could no longer use the remaining product because my injector was no longer with the practice. At no point during the rescheduling process was I told this would affect the filler I had already purchased.<br><br>As a result, I am now being told that I will lose access to a product I already paid for due to circumstances completely outside of my control. I reached out to management requesting either a refund for the unused portion or fulfillment of the remaining syringe as originally purchased, but have not received a response.<br><br>I understand staff changes happen, but I expected better communication and a fair resolution, especially as a returning client. Unfortunately, this experience has left me feeling that customer loyalty and prepaid treatments are not being honored appropriately.<br><br>I hope Elase Med Spa will reconsider its position and work toward a resolution for existing patients in similar situations.”
