I came in with chest congestion. Right away I was told I needed a RSV test. The Dr. said it's like a Covid test, just a noise swab. They gave me no medication and said they would call with results. Four days past with no call. I was still sick and getting worse. When I called them they said everything looks fine. I asked to be seen again or medication and I was told I couldn't get in for two weeks. I went to urgent care somewhere else and they gave me medication and I was better in a few days. The real issue came when I got the bill. They charged my insurance $3,500 for this RSV noise swab and my part was $507. Heck NO ....I'm disputing it!
October 2023
The care I got was a F-, my office experience was degrading and I felt like a women in a 3rd world country Mercy is OK with their staff talking to patients like trash and clearly need my $22... they can get $.50 at a time. Maybe next time they will clean before a patient is seen. Or not let their physical therapy department belittle a female left alone in a room with this male. I never felt so uncomfortable and degraded.
March 2023
Great services and the staff are very nice! I had a surgery done here and was very satisfied with the outcome.
I came in with chest congestion. Right away I was told I needed a RSV test. The Dr. said it's like a Covid test, just a noise swab. They gave me no medication and said they would call with results. Four days past with no call. I was still sick and getting worse. When I called them they said everything looks fine. I asked to be seen again or medication and I was told I couldn't get in for two weeks. I went to urgent care somewhere else and they gave me medication and I was better in a few days. The real issue came when I got the bill. They charged my insurance $3,500 for this RSV noise swab and my part was $507. Heck NO ....I'm disputing it!
The care I got was a F-, my office experience was degrading and I felt like a women in a 3rd world country Mercy is OK with their staff talking to patients like trash and clearly need my $22... they can get $.50 at a time. Maybe next time they will clean before a patient is seen. Or not let their physical therapy department belittle a female left alone in a room with this male. I never felt so uncomfortable and degraded.
Great services and the staff are very nice! I had a surgery done here and was very satisfied with the outcome.