Tesla Service

Name: Tesla Service
Address: 50 West Ogden Avenue, Westmont, Illinois, 60559, US
Telephone: (630) 541-1214
Rating: 2.7

2.7 84 reviews

Auto Repair

50 West Ogden Avenue, Westmont, IL 60559

(630) 541-1214

Overall rating

2.7

out of 5

84 reviews

5 star 38%

4 star 2%

3 star 1%

2 star 4%

1 star 55%

About Tesla Service

Tesla Service has received a mix of reviews, highlighting both strong customer service and some communication challenges. Many customers praise the helpfulness and positivity of the staff, which often alleviates stress during service visits. The service is described as timely, with vehicles being fixed quickly and efficiently. One customer particularly appreciated the thoroughness and professionalism of a delivery team member, noting a smooth experience with paperwork and vehicle detailing.

However, there were some communication issues reported, such as a lack of updates during service appointments. In one instance, a customer felt left in the dark due to a mistake in communication, but the staff ultimately took responsibility and resolved the situation satisfactorily.

Interactions with knowledgeable staff members were also highlighted, with an employee providing detailed information about vehicles and enhancing the overall customer experience. Home delivery of vehicles was an unexpected bonus for some customers, adding to their satisfaction.

Overall, Tesla Service appears to offer a generally positive experience, with an emphasis on customer support and service efficiency, despite some room for improvement in communication.

Reviews

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Sep 2026

2.0

My experience with Tesla has been extremely disappointing, particularly with the delivery process, Tesla Insurance, and service.

I placed my order on September 1. At the time of ordering, Tesla estimated delivery in 4–6 weeks. Tesla later sent me a message stating that my vehicle was on its way and gave me a delivery window of September 25–29.

Then, just days before that delivery window, Tesla changed the estimate to October 8–November 8.

That is not a minor adjustment. After being told that the vehicle was already on its way and receiving a specific September 25–29 delivery window, I was suddenly given a new window extending as much as six weeks later. Meanwhile,… read full review

Jun 2026

5.0

I took my Model S in for service. They gave me a full run down on what was done on it prior to me owning it. Everyone was cool calm and easy to talk to. Got me I. And out in 2 hours. I’ve seen the negative comments. When cars break or need service it can be frustrating however, everyone here is here to help. Don’t take that frustration out on them. Come with a good attitude and treat them like people. Respect gets respect at the end of the day. Very happy with this service center and this is where I’ll continue to get work done if need be. The service manager even came to chat with me on top of that. Very cool down to earth guy. My service advise was Frankie. Awesome… read full review

May 2026

5.0

Model 3 low voltage battery went out. Decided to replace it ourselves. Called in drove out there. Picked it up. All went smoothly. Beautiful shop. Very helpful. People overall was a great experience.

All 84 reviews