Ulta Beauty is a large retailer offering a wide variety of beauty products, including cosmetics, fragrance, and hair and skin care. Customers can choose from over 25,000 products from 500 brands, such as Tarte, Fenty, and CHANEL. The store also features exclusive brands like Kylie Cosmetics and Olaplex. The store's salon provides services like haircuts, hair color, makeup application, brow waxing, lash extensions, and ear piercing. Appointments can be booked online, and walk-ins are welcome when stylists are available.
Customers praise the salon for its friendly staff, gentle service, and ability to accommodate last-minute appointments. They appreciate the stylists' expertise and skill in achieving desired results, even with complex hair types. Shoppers also highlight the store's wide selection of products and its helpful staff. However, some experience issues like out-of-stock items and uneven service quality. One customer shared that their hair was done by Chrissy Rose and was very pleased with the haircut, noting her knowledge and friendliness. Conversely, another visitor had a brow appointment with Joana and found her to be rude and unkind, which made the experience uncomfortable despite excellent brow results. The store is convenient for frequent shoppers, though some find the stock inconsistent, and customer service can vary. Overall, many find the store useful, especially when staff like Emily go above and beyond to assist customers.
