Massage Envy

I have NEVER experienced someone being so rude to the extent she called me ignorant on the phone. I recently cancelled my membership at the Tinley Park location and needed to speak to them regarding hours on my account. Danielle answered the phone kept talking over me, cutting me off and being rude as I was talking. I know in customer service rolls we have to deal with all kinds of people, but NEVER have I seen behavior like I did today. I am waiting on a manager to call me so I can find some resolution to my original concern. I’m also going to call corporate. I informed Danielle that I had her on speaker at the Highland location and 3 people heard the entire conversation including her rude behavior and calling me ignorant.

Massage Envy. The technicians & cashiers are very prompt & polite

The front desk reception staff are amazing at this facility. Informative, pleasant, polite, personable people who make you feel welcome as soon as you walk in. I’m giving this rating a two because both of my massage experiences were horrible. Both had horrible, nasty attitudes and seem offended with the suggestion of being asked to adjust their pressure during the session. They made my Massage therapy sessions, very uncomfortable. I truly miss my original therapist who retired. Finding a massage therapist is like finding a good doctor. I Massage monthly for relaxation and to rejuvenate my back. I will not return to this location only to be disappointed again, do not receive your services from Myrna or Trina.

I was late due to the nationwide Verizon outage and the employees were very rude and not understanding at all. I couldn’t get directions on my phone due to SOS mode and got lost. I was still charged full price for a service I never received. I will never return due to the poor customer service I received.

She got my back and body right .....ask for arin. Tell Mr.Craig recommended her.

I have been going to Steven for over a year and a half now and I won’t go to anyone else! He makes my muscle tension disappear and leaves me feeling like jello afterwards. He pin points where the problem areas are and listens. Not only a great massage therapist, but a great person also.

Steven is amazing. He listened to my concerns and took incredible care of my problem areas. I highly recommend him for his thoroughness and skill.

I went here a week ago, this is my second time at this location (first time was great) but this time was awful. My masseuse was Deanna, the room was cold, the table was cold, and the oil used for my massage was cold. I Informed her several times of this and was only responded with “Im sorry”. She never once adjusted the temperature of the room, she said the table had went off during the massage, but during the duration of her cleaning, she turned it back on. It was still cold, and the oil was cold, and she just kept rubbing her hands together in an attempt to warm it up. I informed the manager. Was then greeted again with, and I'm sorry. I just think for the amount of money I paid And as a regular customer, something else should've been done more than saying I'm sorry. I won't be returning back to this location.

Allison gives a great facial. I had her my first visit and requested her for my second visit.

My monthly massages are just what I need to maintain both my physical and mental fitness. Erin is the best!