Ingalls Family Care Center provides thorough and efficient care in emergency situations. Patients are quickly attended to, with minimal wait times and a smooth check-in process. The staff, including doctors, nurses, and technicians, are kind, quick, and thorough in their assessments, providing effective treatment and medication. While some patients may have varying opinions about specific doctors, the overall experience is positive, making it a reliable choice for medical emergencies.
I took my son there on 5/6/26 after he fell off his bike. He had a large cut from his nose down to his cheek and a very bad nosebleed. We arrived at 8:17 PM, were triaged immediately, and then sat in the waiting room for almost 2 hours before being called back around 10 PM.
Once in the room, the RN came in, asked a few questions, and left. By 10:45 PM, no doctor had even seen my son. At that point I was exhausted, frustrated, and freezing from sitting there so long, so I went out to ask how much longer it would be. I was told the doctor was “making rounds.” I asked to just discharge us because the wait was ridiculous.
Friendly, polite, clean. I would highly recommend this urgent care. My son broke his ankle and we had a great exchange. It was a little crowded, but that has nothing to do with the service we received. Shout out to the security guard who made my son feel like the king of the place.
Mar 2026
4.0★★★★☆
Ingalls/UChicago would get 5-stars, but they are not by definition an urgent care center, because they billed as an emergency room, which because of insurance means nothing to me--but it would for others who have a different structure insurance plan. They should amend the center to just say it's an ER.
