Dekalb Eye Consultants

Feb 2024

I would give the doctors and medical staff a 6 star review, but the phone receptionist is really undertrained. No matter what you call for, surgery, glasses, appointments, questions about services there is a clear lack of knowledge. She does not know if they do that service Its listed on their website they DO offer that treatment. No clue if they charge for a consult, says she will ask that person, long silences and will not transfer me to someone who DOES know. She takes a message and says 'the person who knows more' will call back. Do better, please?

Sep 2023

At the first appointment which was a consultation, I walked in & I liked the fact that I was able to check myself in. It was super easy & no problems doing that. I was seen by Dr. Kaplan who was nothing but amazing when he first looked at my eye for the chalazion I've had on my eye for months. He listened to my concerns & answered any questions I had & recommended surgery which is something I wanted & agreed with Dr. Kaplan. The nurse/receptionist for Dr. Kaplan did tell me that it could be a while before they are able to get me in because of insurance approval & didn't know how far out they were scheduling. I first seen Dr. Kaplan on 8/29. A couple of weeks later, I got a phone call & they told me the date I was scheduled but that they would call me the day before to tell me what time I had to be there. I was scheduled for 9/28 which was a relief because I really wanted this chalazion removed asap! I went in for my procedure & the receptionist at the surgical center was so friendly, she greeted me & told me what I needed to provide so she can put in the computer. The wait time in the waiting room was not long. I was called back, the nurse put a hospital gown over my clothes I was already wearing, as well as a disposable blue surgical booties over my shoes & disposable surgical hat. She took my blood pressure & all of that fancy stuff LOL. The nursed treated me very kind which I loved & they also explained what would happen. The nurses & Dr. Kaplan treated me amazing! I was awake for the whole entire thing. They did numb my eye with eye drops & Dr. Kaplan as well injected me with some local anesthesia which I'm not going to lie, I cried when he did that but I want to give a huge shout out to the nurse who let me hold her hand! Dr. Kaplan explained everything as he was doing the procedure which I appreciated it! He said I was going to feel pressure but I honestly felt no pressure at all! It wasn't until after I went home, when I really started to feel some pain but I'm following the aftercare instructions & as well using my prescribed antibiotics. From the time that I got there to the time I left the surgical center was about 2 hours tops. It's been almost 24 hours since my procedure & my eye is swollen which is expected but no pain. My husband received phone calls today but no voicemail so I called back & I don't know which receptionist answered the phone at the Hauser-Ross Institute, (not the surgical side) but she needs to learn to NOT interrupt while the patient or person for the patient is talking & explaining why he or she is calling. I'm not talking about the receptionist at the surgical center, just FYI. Other than the rude receptionist, everyone else was amazing! Thank you so much for the great care!

Sep 2023

Although I suffered some unexpected pain during my first cataract surgery, my overall reaction to the entire experience was a positive one. This was due in large part to the skilled and attentive care of the pre-op RNs who robed me, took my vitals, and filled me in on what to expect. They also snugged me into a warm blanket to help sooth my anxiety, evidenced by my elevated blood pressure. Their names are Nancy M. and Sherry P. One of the qualities that I appreciated in both of them, often absent in other health care professionals, was their lack of condescension. They treated me as if I might actually have a brain in my head, sharing my numbers with me and not belittling me for asking questions. They even displayed a friendly sense of humor that seemed genuine and spontaneous vs. being stilted and hackneyed -- the same jokes being repeated to each patient. Both nurses went above and beyond the basic requirements of their jobs, and it made a difference to me. I wanted to thank them publicly. I hope this gets back to them. We all need validation for our good works every now and then. Margaret Jankauskis