We've been using Drains Inc. for about four years now, and cannot recommend them enough. The weekend we moved into our new home there was an immediate backup with clearly deteriorating clay pipes. Tim came out to diagnose and install a new pipe for us and since then, he's always been quick to respond whenever we need anything. He's friendly, trustworthy, dependable, and does phenomenal work at fair prices. Can't say enough good things — we recommend to everyone we know because we know there is no one who will do a better job at a better price. We’ll be lifelong customers and can’t recommend this company enough.
About Drains Inc
Drains Inc. is a local professional sewer and drain company dedicated to providing quality service to its customers. The company takes the time to explain the issues that customers are facing and works to find permanent solutions to their problems. They are known for their fair pricing and for passing savings to their clients.
The team of expert sewer and drain cleaners and repair specialists has the tools and equipment necessary to handle even the most challenging plumbing problems. Customers have praised the company's responsiveness, professionalism, and high-quality work. One customer with a sewer issue that lasted two weeks and other companies couldn't fix appreciated how Drains Inc. identified and repaired the problem, which involved a massive root ball and a previous clean-out.
Another customer faced a cracked sewer pipe and a high water table. Drains Inc. excavated and properly repaired the pipe and its connection to the main sewer. They also installed a clean-out designed to be flushed to the ground and never break. The company has replaced sump pumps, battery backups, and ejector pumps, and their equipment has never failed, even during power outages.
Recently, customers have noted the company's promptness and professionalism. One praised Tim for fixing their issue efficiently and honestly, explaining everything clearly. Another appreciated the quick response when septic was backing up in the basement, with Tim and Pedro arriving on time and providing friendly, reasonably priced service. They also helped with adjusting toilets that were ghosting and running, showing their reliable and friendly approach. Overall, Drains Inc. is a trustworthy and dependable sewer and drain company committed to delivering high-quality and permanent solutions.
Reviews
Left a message at 11 PM and got a response back within minutes. In the morning, Tim was here to take care of the issue with our sewage system. Super professional, great personality, and the job is done! A++
My experience with Drains Inc. was nothing but a pleasure, from the moment the phone was answered to the time they left our home. Tim was amazing to work with, very personable and informative.
We had a pretty unusual sewer drain issue that turned into a much bigger headache than expected, and he went above and beyond to get it taken care of.
He was straightforward, easy to talk to, hardworking, and clearly knew what he was doing. No BS, no runaround, very honest and fair. You can tell he takes pride in his work and actually cares about the people he’s helping.
I’d recommend Tim without hesitation, and he’ll be the first person I call for anything plumbing-related… read full review
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Hours
Good to know
- accepts credit cards
Location
6916 Johnsburg Road, Spring Grove, IL 60081
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