About Home Instead
Home Instead is a home care agency that provides compassionate and reliable care for seniors, including those with Alzheimer's. They offer a range of services such as respite care, companionship, transportation, medication reminders, and live-in companions. Their caregivers are highly trained and matched to each individual's needs, ensuring personalized care. The agency is known for its excellent communication, responding quickly to questions and scheduling requests. Many clients and their families praise Home Instead for its professionalism, kindness, and the high quality of care delivered by their compassionate caregivers. The use of technology, including the Honor Family App, allows for easy communication and updates on the care provided. Recent reviews highlight the caring nature of the staff; Nordia B is described as a fabulous caregiver who is kind, calm, and professional, helping to ensure her client's safety and comfort. Another caregiver, Sharon Ly'burtus, is appreciated for her thoughtfulness, grace, and engagement with her client, especially with those who have advanced Parkinson's. Clients also value the reliable communication from the team, with caregivers like J.B. and Wanda providing daily reports and prompt updates, making families feel reassured even from afar.
Home Instead was wonderful through my now 91-year old father's tenure with them. The relationship started in 2016 when Dad started 4-8 hours per day of care to help with laundry and cooking. He'd had a severe UTI that resulted in a stay at a rehab center and couldn't quite manage everything on his own. After another UTI-triggered hospitalization in 2020 Dad was bedridden for a month and his capacity for self-care had diminished. Home Instead got us set up with 24x7 coverage with only a few days notice. We are especially appreciative of the terrific responsiveness and accommodation Karen Neuman and Home Instead demonstrated during the swiftly changing needs of the post-hospitalization months. Home Instead “stepped up” beautifully and allowed everyone to breathe easier. The change in care wer are making now is simply a shift based on Dad’s altered needs and the family’s goals. I strongly recommend Home Instead.
Highly recommended for service or work place!
I cannot say enough good words about Home Instead and how much they helped my mom and my family through a very difficult winter and spring, when our 87 year old mother was constantly falling and had other health issues. After several rounds between hospital and rehab, my mother's doctors thought it best we have her return to her home, with 24-7 care. We are a family of 11 siblings, spread out across the globe, with my mom living independently in Evanston. We had no experience hiring round-the-clock care, and had to make a decision, with about 2 days notice, on which agency to use. I was in from Boston, completely unfamiliar with the caregiving market in Chicago, charged with the hiring. I'm not sure how I came upon Home Instead; I only thank the heavens they were put in front of me. From the coordinating staff through the many caregivers sent to care for my mother between March and July, we had a caring village that supported my mom and her children every step of the way towards her recovery. In the beginning, our mom was not an easy person to work with; she was sick, scared, cranky and not at all her usual happy-go-lucky self. Yet, not once did any single caregiver waiver in their responsibilties to ensure Mom was safe and well-taken care of. Not once, in any stressful instance, did any caregiver act unprofessionally. Through the spring, our mother got stronger and stronger, and regained her usual happy disposition. We were able to reduce the caregiving needs down to 4 hours a day, 3 days a week. She developed a very close friendship with the caregiver who came those three days. In fact, the two of them spent the past month packing up our mother's condo contents, the caregiver listening to all the stories and memories behind our mother's treasuries and photos. This wonderful and kind caregiver not only helped our mother with her daily needs, she gave space and open heart to my mother as she said goodbye to the city that had been her home these past 35 years. We are happy to report, as of last weekend, my mother has moved to Wisconsin, to a beautiful Independent Living community and apartment. From 24/7 care four months ago, she is now living independently. In March we would have said my mom had less than 3 years left in her. Today, she looks and feels 20 years younger and we fully expect to be celebrating her 100th birthday. Without Home Instead, I know without any doubt whatsoever, we would not be thinking such happy thoughts. I called Home Instead on the last day of their service to us, thanking them for everything. It was actually an emotional goodbye, leaving this part of my mother's 'village' behind.