Mercyhealth ALS Multidisciplinary Clinic

Nov 2023

I have had the worst experience with the billing dept and "customer service"! It's so bad that I'm filing a complaint with IDPH! I am insured by mercycare and my primary referred me to a neurology/pain management specialist that was in network, therefore a MERCY doctor; he worked out of the rockton rd hospital location. I pay a $50 copay for speciality visits so tell me why they charged me TWICE once for $319 for the hospital services and a second time for $379 for a physician service!? With insurance coverage it still came out to $475 total for what should have been a $50 visit! MercyCare is on my side and had me file an appeal. They don't understand what the mercy billing...read full review

Apr 2023

The rudest health care. I called to ask for records to get a copy. after being on hold for several minutes, the receptionist answered. I asked for records. She responded with I should say Please can I have records department instead of just saying records. Followed by her hanging up. The doctor was a half hour late for appointments, No apology that the doctor was running late. Horrible care

Feb 2023

If you need any type of emergency medical care do not go here!!! I cannot stress this enough this emergency room is the worst. This facility definitely needs to be shut down. You would die if you had life threatening injuries and went here for care. The only reason we chose this facility is because it was close to where we lived on the West side. This emergency room facility is completely understaffed with one nurse and one call doctor to run the entire emergency room. The cleanliness of the facility was horrible. Keeping hospitals clean is not just an aesthetic, but a patient safety issue. We were checked in for triage within 15 minutes after arriving. However, the service...read full review