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Reviews for MHC Kenworth - Quad Cities
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Had a check engine light and wrench symbol pop up Saturday afternoon. Couldn’t believe I found a dealership open on a Sunday 75 miles away. Drove and parked there praying they were actually open and could possibly fit me in with no appointment.
Walked in at 7am. Spoke to Stan. He said let’s diagnose it and go from there. We have 3 or 4 other trucks to get at today.
By 7:15 Braxton had me pull up and plugged into the computer.
DPF sensor.
Was out of there by 10am and to Regen probably took an hour.
Great experience especially considering no appointment and on a Sunday.
Braxton and Stan hooked me up.
Thanks... read full review
Update: 03/17 they resolved my issue, but 2 months later
Today (February 2nd), I had coolant work done on this KW W900 truck at MHC in Rock Island, IL
After I picked the truck up and drove to about geneseo, IL. The coolant and wrench light came on. So I stopped at speedco loves in Atkinson IL. Came to find out the small clamp (below the egr in between the frame, cant see in the last picture just below it) wasn't placed high enough. They got it fixed and put in 3 gal of coolant.
Hope MHC can reimburse me for what speedco charged me for what MHC missed.
Thankful for excellent service and great people. I've arrived Friday night with complex breakdown, and they fixed the truck as emergency the next day. They showed understanding for truckers business as I was able to return on the road ASAP.