Incredibly rude staff. We called to get clarification on an insurance matter and were hung up on once. When we called back, the same rude person told us that we could always just go somewhere else. I should have listened to the other reviewers, the staff here is incredibly rude and unhelpful.
March 2024
The Dr. is wonderful, super helpful and very thorough. He was also great with my kids.But one of the staff is incredibly rude and incompetent. It took her almost 2 hours to put in an order for 2 pairs of glasses. I gave her a lot of patience and grace but it was exhausting…. when I came back today to reschedule a couple of appointments for my family she asked when I would like to come in. I asked if she had anything available on a date in a few weeks. She started laughing hysterically and I was super confused. And she says “oh you’re serious!!”Um yes… then she says we’re booking out until April. I’m like okay that’s fine… but it was so unnecessary to... read full review
February 2024
The Dr. is wonderful, super helpful and very thorough. He was also great with my kids. But one of the staff is incredibly rude and incompetent. It took her almost 2 hours to put in an order for 2 pairs of glasses. I gave her a lot of patience and grace but it was exhausting…. when I came back today to reschedule a couple of appointments for my family she asked when I would like to come in. I asked if she had anything available on a date in a few weeks. She started laughing hysterically and I was super confused. And she says “oh you’re serious!!” Um yes… then she says we’re booking out until April. I’m like okay that’s fine… but it was... read full review
Incredibly rude staff. We called to get clarification on an insurance matter and were hung up on once. When we called back, the same rude person told us that we could always just go somewhere else. I should have listened to the other reviewers, the staff here is incredibly rude and unhelpful.
The Dr. is wonderful, super helpful and very thorough. He was also great with my kids.But one of the staff is incredibly rude and incompetent. It took her almost 2 hours to put in an order for 2 pairs of glasses. I gave her a lot of patience and grace but it was exhausting…. when I came back today to reschedule a couple of appointments for my family she asked when I would like to come in. I asked if she had anything available on a date in a few weeks. She started laughing hysterically and I was super confused. And she says “oh you’re serious!!”Um yes… then she says we’re booking out until April. I’m like okay that’s fine… but it was so unnecessary to... read full review
The Dr. is wonderful, super helpful and very thorough. He was also great with my kids.
But one of the staff is incredibly rude and incompetent. It took her almost 2 hours to put in an order for 2 pairs of glasses. I gave her a lot of patience and grace but it was exhausting…. when I came back today to reschedule a couple of appointments for my family she asked when I would like to come in. I asked if she had anything available on a date in a few weeks. She started laughing hysterically and I was super confused. And she says “oh you’re serious!!”
Um yes… then she says we’re booking out until April. I’m like okay that’s fine… but it was... read full review