Reviews for Southwest Fireplace

Mar 2024

Debbie at the Palos Park location was great! I explained what my concerns were, she responded and took care of the issues, had it all resolved in a matter of a couple hours. Thanks to the service department and especially Debbie at SouthWest Fire Place!!
Mar 2024

We are very pleased with the work, senior technician, Tommy Devlin did for both our properties. Not only did he service our electronic fireplace in downtown Chicago, but he went above and beyond to service our gas burner in Michigan. He was knowledgeable, efficient, and informative. We have referred Southwest Fireplace to friends/family and will continue to do so.
Nov 2023

We needed a new screen for our fireplace. Over the phone, Dean helped me locate the serial number to be sure we ordered the correct parts. Then he walked me through how to remove the old screen and install the new one, making me comfortable that I could do it on my own when the parts arrived. The parts arrived and the install was easy. Customer service was excellent!

From Southwest Fireplace

Since 1974, Southwest Fireplace has been providing products and services for residential, commercial, and hospitality environments. We have over 30 burning fireplaces showcased in each of our three locations. Our showrooms are based on design vignettes illustrating the different styles that can be created with individual materials. Our sales and service staffs have the ability to work with homeowners, custom home builders, architects and designers.