I called at the end of normal business hours with an emergency, and the service person was there in under 2 hours. The problem was resolved that evening. I then called for routine seasonal maintenance and was able to get service in 2 days. I highly recommend this company for timely, thorough and professional service.
June 2026
I spoke with Lynn the Customer Service Representative, she was profesional, efficient in getting Information needed, kind and worked with me diligently as she learned I am a disabled U.S Veteren ( USMC ). Immediately got a serviceman to my home.
The service man ( Don ) who showed up was absolutely thorough himself. He knew exactly what was needed and immediately got to work, he also helped install the new Eco Thermostat on my wall. Unfortunately we couldn't get it to work on my phone.
August 2025
John was great. Prompt and professional. As a member of their continuing maintenance program, we received a discount on a needed repair to our compressor. We have used Riley for over 25 years and routinely recommend them to friends and family!
Don came by on 8/26/25. As usual, he was professional, efficient and friendly! Another great experience with Riley!
I called at the end of normal business hours with an emergency, and the service person was there in under 2 hours. The problem was resolved that evening. I then called for routine seasonal maintenance and was able to get service in 2 days. I highly recommend this company for timely, thorough and professional service.
I spoke with Lynn the Customer Service Representative, she was profesional, efficient in getting Information needed, kind and worked with me diligently as she learned I am a disabled U.S Veteren ( USMC ). Immediately got a serviceman to my home.
The service man ( Don ) who showed up was absolutely thorough himself. He knew exactly what was needed and immediately got to work, he also helped install the new Eco Thermostat on my wall. Unfortunately we couldn't get it to work on my phone.
John was great. Prompt and professional. As a member of their continuing maintenance program, we received a discount on a needed repair to our compressor. We have used Riley for over 25 years and routinely recommend them to friends and family!
Don came by on 8/26/25. As usual, he was professional, efficient and friendly! Another great experience with Riley!