We have been customers for over 12 years now. Service in the beginning was great. The product works and they used to be available regularly.Since covid, our local store closed and the next closest store is only open Wednesday from 830a-330p. The only options for setting adjustments on a collar are to go into the store or pay $175 for a service appointment. If you work normal hours, you basically have to burn a vacation day just to get in and have the collar adjusted.The hours on their website are not updated and show Tuesday 1p-4p and Friday 8a-noon for our local store. I went into the location on Tuesday to find a note on their door that they changed hours.You can't call the store directly and end up getting routed to customer service, who confirmed that the hours of operation online are out of date. Customer service informed me that this is not a local problem and their store fronts across the country have the same problem. There is currently no other way to adjust the settings on your collar.As much as i have liked their product. I would never recommend this company since you have to rely on them for setting adjustments and it is very difficult to get into one of their locations.
Jaye Lee Passage
Jan 2024
Invisible Fence is the best. I have been a customer for twenty years. My dogs enjoy the system at four addresses. At one point I had four cats on the system. Great all atound experience.
Amanda Ervin
Dec 2023
Very unhappy with the way a service call was handled by Management … After scheduling an appointment days ago, I was called the day of my appointment to ask for a credit or debit card to pay upfront for a service that had not even been performed yet. Technician said he was advised to collect a service fee before starting any work and he relayed this information through text message- so unprofessional!!- I was very offended and I asked for documentation where it stated this rule and was told I would be cancelled if I didn’t pay (felt scamm d) - after declining to give out any credit/debit information- I was cancelled- I took an entire work day off just to be told management would call me to discuss why I was cancelled and that never took place…Here it is 12hours later still no call and no working invisible fence shield and no apology for such an unpleasant experience! Not to mention I still have no working fence..: Thanks Kylie in management for not handling this issue properly! So unprofessional to demand a payment upfront on the day of the service without clause. Then to turn around, cancel my appointment claiming they’d call me to discuss why and never did!!
James Kondrat
Nov 2023
Marci from Invisible Fence of Northwest Illinois is a gem. She trained our two jack russell pups really well and is right there if you have any questions. I needed a new battery for one of the collars and she was at my door in five minutes with a new one since she was in the area. Really great service and very much appreciated.
Gary Buss
Nov 2023
Marci did an awesome job with both Abby and Wrigley. Highly recommend her to train any of your pups. She takes her time explaining everything.
Stephanie Sutton
Nov 2023
Austin from Invisible Fence went above & beyond with communication and service. He was considerate of the time he spent working on our costly unexpected repairs we needed after our move into a new home with an existing in Invisible Fence was not in working order.He asked fantastic questions to clarify my expectations, and ensured he could and would do everything we needed to keep our dogs safe in their new boundary. Although he had to be the bare of bad news, he focused on what the end goal was (a fixed, working fence) and what he could do to keep our animals safe without and extra trip cost. He was a rockstar at communication and made everything easier in a very frustrating situation. Thank you again Austin!
Melissa Slattery
Jul 2023
Fast install. Amazing training!!
Carol Watson
Jul 2023
Our 9 month old puppy tragically passed away one month after installation of the fence. We knew it would be awhile before we would be getting another puppy so we called to see if we could get our money back. Not only did they reimburse us fully and promise to work with us in the future but our trainer Eddie was so compassionate and understanding of our loss. It is amazing that there are still companies out there that don't just care about the bottom line but care about people. We would highly recommend using invisibleService: Dog fence installation
Dana M.
May 2023
Thank you, Marci and Invisible Fence!! We feel so much better about Daisy and her reminder lesson about where she should be. 5 stars!!!
Jamie Dresser
May 2023
Chad was fantastic from start to finish, he took the time to lay out the property and understood that there were a number of underground obstacles to overcome. He took his time and did the job right and we really appreciated his expertise!Service: Dog fence installation
Matt
We have been customers for over 12 years now. Service in the beginning was great. The product works and they used to be available regularly.Since covid, our local store closed and the next closest store is only open Wednesday from 830a-330p. The only options for setting adjustments on a collar are to go into the store or pay $175 for a service appointment. If you work normal hours, you basically have to burn a vacation day just to get in and have the collar adjusted.The hours on their website are not updated and show Tuesday 1p-4p and Friday 8a-noon for our local store. I went into the location on Tuesday to find a note on their door that they changed hours.You can't call the store directly and end up getting routed to customer service, who confirmed that the hours of operation online are out of date. Customer service informed me that this is not a local problem and their store fronts across the country have the same problem. There is currently no other way to adjust the settings on your collar.As much as i have liked their product. I would never recommend this company since you have to rely on them for setting adjustments and it is very difficult to get into one of their locations.
Jaye Lee Passage
Invisible Fence is the best. I have been a customer for twenty years. My dogs enjoy the system at four addresses. At one point I had four cats on the system. Great all atound experience.
Amanda Ervin
Very unhappy with the way a service call was handled by Management … After scheduling an appointment days ago, I was called the day of my appointment to ask for a credit or debit card to pay upfront for a service that had not even been performed yet. Technician said he was advised to collect a service fee before starting any work and he relayed this information through text message- so unprofessional!!- I was very offended and I asked for documentation where it stated this rule and was told I would be cancelled if I didn’t pay (felt scamm d) - after declining to give out any credit/debit information- I was cancelled- I took an entire work day off just to be told management would call me to discuss why I was cancelled and that never took place…Here it is 12hours later still no call and no working invisible fence shield and no apology for such an unpleasant experience! Not to mention I still have no working fence..: Thanks Kylie in management for not handling this issue properly! So unprofessional to demand a payment upfront on the day of the service without clause. Then to turn around, cancel my appointment claiming they’d call me to discuss why and never did!!
James Kondrat
Marci from Invisible Fence of Northwest Illinois is a gem. She trained our two jack russell pups really well and is right there if you have any questions. I needed a new battery for one of the collars and she was at my door in five minutes with a new one since she was in the area. Really great service and very much appreciated.
Gary Buss
Marci did an awesome job with both Abby and Wrigley. Highly recommend her to train any of your pups. She takes her time explaining everything.
Stephanie Sutton
Austin from Invisible Fence went above & beyond with communication and service. He was considerate of the time he spent working on our costly unexpected repairs we needed after our move into a new home with an existing in Invisible Fence was not in working order.He asked fantastic questions to clarify my expectations, and ensured he could and would do everything we needed to keep our dogs safe in their new boundary. Although he had to be the bare of bad news, he focused on what the end goal was (a fixed, working fence) and what he could do to keep our animals safe without and extra trip cost. He was a rockstar at communication and made everything easier in a very frustrating situation. Thank you again Austin!
Melissa Slattery
Fast install. Amazing training!!
Carol Watson
Our 9 month old puppy tragically passed away one month after installation of the fence. We knew it would be awhile before we would be getting another puppy so we called to see if we could get our money back. Not only did they reimburse us fully and promise to work with us in the future but our trainer Eddie was so compassionate and understanding of our loss. It is amazing that there are still companies out there that don't just care about the bottom line but care about people. We would highly recommend using invisibleService: Dog fence installation
Dana M.
Thank you, Marci and Invisible Fence!! We feel so much better about Daisy and her reminder lesson about where she should be. 5 stars!!!
Jamie Dresser
Chad was fantastic from start to finish, he took the time to lay out the property and understood that there were a number of underground obstacles to overcome. He took his time and did the job right and we really appreciated his expertise!Service: Dog fence installation