Oak Street Health Joliet Primary Care Clinic

Nov 2023

It was a routine visit. I was approached about my insurance needs, probably because it is open enrollment and there is a push by insurance. I thought I was seeing a doctor, but I did not. I’m not sure of the position of the woman I saw. She was knowledgeable and caring. She expressed concerns over the things I declined, but respected my decisions. She went above and beyond to meet my needs for vaccinations needed for future travel. I have recommended this office to a neighbor.

Mar 2023

I've been with Primary Care about 20 years & had some gr8 providers. Due to age, was changed to Oak Street last year & there have been some issues. Mostly the severe chronic pain that has not been addressed or resolved for over 5 months. I was sort of lost in the system at times being new to Oak Street & rollover of PA's, PN's etc. I seem to be taken seriously now. Pain is nowhere under control, but I'm finally getting tests done & praying for diagnosis & recovery.

Mar 2023

Very confusing as I don't have Oakstreet insurance for the last 2 years but everything I call to make appointment I'm told I have to call Oakstreet and then I do and make appointment as I'm tired of Arguing about insurance so 2 day before my appointment to make sure it'd still for the date and always get told they have no appointment and the same thing happens they make another appointment and not sure why it never gets put on the l schedule. I always see my doctor every 3 months unless something come up but I'm never allow to make that appointment because the doctors don't let the schedule go that far out. It's really a pain but I like my doctor so that is why I stay!