About Edward M. Ruiz, DDS
Reviews for Edward M. Ruiz, DDS
Write a reviewHours
Monday: 11AM - 7PM
Tuesday: 9AM - 4PM
Wednesday: ClosedThursday: 11AM - 7PM
Friday: 9AM - 3PM
Saturday: 8AM - 12PM
Sunday: Closed
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accepts credit cards
Edward M. Ruiz, DDS, is a dental practice in Illinois known for its focus on cosmetic dental procedures, including veneers, orthodontics, and smile enhancement. Patients appreciate the welcoming environment created by the reception staff and the genuine concern shown by Dr. Ruiz and his dental hygienist. Many reviews highlight Dr. Ruiz's compassion and professionalism, particularly for those who experience anxiety about dental visits. Long-term patients express deep gratitude for the care they have received over the years, noting that Dr. Ruiz's understanding approach helps alleviate fears associated with dental work. He is praised for being patient, informative, and accommodating, even allowing family members to provide comfort during procedures. However, there have been concerns regarding the office's customer service, particularly with phone interactions. Some patients have reported feeling dismissed and disrespected when attempting to schedule urgent appointments. This inconsistency in service has led to frustrations, prompting some to seek alternative dental care. Overall, while Dr. Ruiz's dental expertise and patient care are highly regarded, attention to office communication and customer service could enhance the overall patient experience.
Am I the only one who can say I enjoy going to Dr Ruiz dental office. Not only does the reception, staff, interns, greet with smiles, but also Dental Hygienist Mary W. and Dr. E. Ruiz show genuine concern for their patients' overall well-being. A smile going in leads to a brighter smile when leaving.
I have been a patient of Dr. Ruiz for along time. I have alot going on in my mouth and tons of anxiety and embarrassment when it comes to my teeth. Dr. Ruiz for years has been nothing but AMAZING! I am so appreciative for everything he has done for me over the years!
Unfortunately, Monday March 11 I called the office due to an out of control infection in my lower left jaw. The person that answered the phone was rude, cold, short and just not a nice person at all. My issues and fears of the infection going untreated were dismissed saying only that he had no availability as he was on vacation and was double booked for the week he returned. I was hung up on more than...read full review
I found Dr. Ruiz through my insurance and schedule an appointment. My previous dentist wasn't very understanding of my anxiety and issues with receiving dental work. She was alright but not anywhere near Dr. Ruiz. He's very patient, understanding, and informative on the work he's going to perform. He even let my wife hold my hand during the procedure which helped me immensely. Definitely recommend him for his professionalism and work.