Edward M. Ruiz, DDS

Edward M. Ruiz, DDS, is a dental practice in Illinois known for its focus on cosmetic dental procedures, including veneers, orthodontics, and smile enhancement. Patients appreciate the welcoming environment created by the reception staff and the genuine concern shown by Dr. Ruiz and his dental hygienist. Many reviews highlight Dr. Ruiz's compassion and professionalism, particularly for those who experience anxiety about dental visits. Long-term patients express deep gratitude for the care they have received over the years, noting that Dr. Ruiz's understanding approach helps alleviate fears associated with dental work. He is praised for being patient, informative, and accommodating, even allowing family members to provide comfort during procedures. However, there have been concerns regarding the office's customer service, particularly with phone interactions. Some patients have reported feeling dismissed and disrespected when attempting to schedule urgent appointments. This inconsistency in service has led to frustrations, prompting some to seek alternative dental care. Overall, while Dr. Ruiz's dental expertise and patient care are highly regarded, attention to office communication and customer service could enhance the overall patient experience.