Sears Heating and Air Conditioning

Two times they no showed on Saturday appointments. Both times I got up early to drive to the property to meet them because I got a notification that they were on their way. Both times no one showed up BUT the worst part is, they lied about it. I got a completed invoice with pricing stating service was done. Then I got a notice that they couldn’t find parking and AC was inaccessible?? I live in a normal residential neighborhood and have a driveway, so…..

The absolute worst part is that they don’t have any humans in customer service, they are all AI and bots. You can’t get to or talk to anyone.

DO NOT USE THEM!

We have had a Sears Master Protection agreement for years lately the service is going down. I got a sears Master Protection agreement. My furnace has been down since October 2023. We have been calling ever week. we were calling almost every day. We were authorized a replacement furnace and then they declined it because of a minor issue we weren't told about it..So again sears decided to send out another technician to check the furnace on 1-20-24 he was scheduled to come today 7-11am this morning but never showed up. Every hour the time has been changing now we're scheduled for 4:00 pm today I don't know if they are going to show up. The real issue is sears... read full review

I got a furnace that been down since 10-2023. I got Master Protection Agreement with sears and can't get the furnace replaced. I had an appointment on 1-20-2024 the technician didn't show up. The appointment was supposed to be 7-11am in the morning. Every couple of hours the time kept changing ending up being a no show. You have to sit home all day and no one shows up. I don't know if Sears knows or cares it's the winter time and it is freezing. This doesn't make any sense I have been calling since October 2023 about this issue. Sears can you please replace my furnace it is freezing. There are sick family members in the house. When you call Sears... read full review