Big City Optical - Evanston on Church Street

Big City Optical in Evanston, located on Church Street, is a highly recommended neighborhood eye care center that prioritizes primary eye care. They offer an extensive selection of eyewear, and their doctors utilize an all-digital eye exam for precise care. With multiple locations throughout the Chicagoland area, they are conveniently available when needed. Customers have praised the team for their exceptional service, such as quickly repairing broken frames and replacing missing screws. The staff is known for being attentive, accommodating, and professional, ensuring that customers feel valued and heard. For example, they promptly fixed a loose screw on sunglasses and reattached frame legs within minutes, often refusing payment to show their dedication to customer satisfaction. In addition, Big City Optical provides timely delivery of glasses and addresses any concerns promptly. Even when lenses do not meet expectations, the staff addresses the issue without making customers feel uncomfortable. Customers have also appreciated how staff go above and beyond, fixing glasses quickly and kindly, sometimes refusing payment despite requests. Overall, Big City Optical in Evanston is a reliable and customer-focused business that prioritizes satisfaction.