About Initial Nails and Spa
Initial Nails and Spa is a premier nail salon located in Elgin, IL 60123, offering rejuvenating services to satisfy clients' beauty needs. The salon's goal is to make each customer feel comfortable and special, providing the best services and friendly smiles from the talented staff experienced in Manicures, Pedicures, and Eyelash Extensions. Clients praise the salon's cleanliness, professionalism, and the outstanding work of the nail technicians. The pedicure services are consistently praised as wonderful, especially the work of the middle eastern woman. Customers have been impressed with the gentle and welcoming service, as well as the exceptional nail work that exceeds their expectations. The salon generally receives positive reviews, with customers highlighting their satisfaction with the consistent quality and the ability of the staff to deliver the requested styles, such as dipped nails in fall colors with a French tip. Customers have been loyal to the salon, particularly to the services provided by Grace and Mark, who ensure that the services are done right, and the clients leave satisfied.
Amazing gel fill for cheap and the pedicure I just got was amazing!
Initial nail spa offers online scheduling which is partly why I started going to the salon. However, it does not work. Twice now I have scheduled an appointment, received the confirmation that the appointment has been scheduled and then find out later the person I scheduled it with is not available and does not have time. When I ask why does this happen, I don't get any explanation. The first time I went in and asked why wasn't I made aware of the fact that the person I scheduled with was not available even though I had received a confirmation. The lady said Oh I called you. And I said did you leave a message? She said no. So then how am I supposed to know? Furthermore, the nail techs are never on time. For example, if I schedule an appointment for 10:00 a.m., I expect to start my appointment at 10:00 a.m. That never happens there. I usually wait at least 15 to 30 minutes before a nail tech actually starts working on my nails. So what's the point of making an appointment?? How Initial Nail Spa handles scheduling appointments is very unprofessional. Plus it states I recommend on this post which is incorrect but I was unable to change it.
Today was the very first time there. I love this place. very nice place. Luke is who I saw. He did a wonderful job on dip nails. I love them. I will be going back for sure.......Prices will really good too... Its nice to find a place where I feel comfortable and He knew exactly how i wanted my nails to look..