My experience with YCG was frustrating, costly, and unprofessional. They missed important tax payment and filing deadlines, causing unnecessary stress and multiple warning letters and a fine from the IRS.
They also made serious errors, including payroll mistakes and even sending me another business’ financial records, an alarming breach of confidentiality.
Their pricing was completely unreasonable for the lack of value provided. They increased invoices without explanation, and the quality of service did not justify the excessive costs. I paid far more than I should have for mistakes, delays, and poor communication.
When I ended my contract with them, they did not provide my accounting records in a timely manner, further delaying my ability to transition to a competent accountant.
I strongly recommend looking elsewhere if you need a reliable and professional accounting firm.
Scott Smith
Sep 2023
Very expensive for very little work, felt very misleading take caution!
The Scratcher
Sep 2023
These people claim to "be for the small business" I can assure you they are not.Their prices would run any small business into the ground.My advice is to run far away from this firm!
Mr SMITH!!
Aug 2023
Very expensive for very little work, felt very misleading take caution!
Ashley Ray
Feb 2023
very unprofessional. both Kelly and Diane were very rude. unfortunately I did have to reschedule two appointments one because of my surgery and another one cuz I'm a single mom that had a sick kid at home. I understand this tax season and if they would have asked me politely to wait on my issue until further notice, I absolutely would have been okay with that. instead they "fired" me because I had canceled two appointments. the customer service was unacceptable. I would have been very understanding if they would approach me in a different way.
Sherrie Hare
Oct 2022
I've worked with several accounting firms in my business career, and they were ok, but YCG has exceeded our expectations. If there was an option for a 10-star rating, our organization would not hesitate to give YCG 10-stars.
Larry Lexow
Oct 2022
Susan Young and her staff are great! They handle our personal as well as three corporate returns. She is very responsive and finds the right answers when needed. I refer everyone I know to her for tax and accounting advice.
Megan Keefe
Oct 2022
The best at quick replies, knowledgeable staff, and very reasonably priced! Highly recommend.
Alex Smith
Oct 2022
YCG has been an amazing and welcoming experience. I was in the first year of starting my business when I began services with them and they've been so helpful with all the accounting questions and concerns I've had along the way. They have really impressed with me with how quickly they respond to my individual questions and how easy they have made everything. Wonderful service with a family-business atmosphere!
Don Hawley
Oct 2022
We have used Susan Young CPA and her office for eleven years now and she and her office staff have always been informative and helpful. We started using her office after a bad experience with another CPA involving our rental properties and remodeling business. Our company highly recommends YCG Accounting for all of your personal and business accounting needs. Don Hawley president of South Central Illinois Partners LLC.
Alexander Draper
My experience with YCG was frustrating, costly, and unprofessional. They missed important tax payment and filing deadlines, causing unnecessary stress and multiple warning letters and a fine from the IRS.
They also made serious errors, including payroll mistakes and even sending me another business’ financial records, an alarming breach of confidentiality.
Their pricing was completely unreasonable for the lack of value provided. They increased invoices without explanation, and the quality of service did not justify the excessive costs. I paid far more than I should have for mistakes, delays, and poor communication.
When I ended my contract with them, they did not provide my accounting records in a timely manner, further delaying my ability to transition to a competent accountant.
I strongly recommend looking elsewhere if you need a reliable and professional accounting firm.
Scott Smith
Very expensive for very little work, felt very misleading take caution!
The Scratcher
These people claim to "be for the small business" I can assure you they are not.Their prices would run any small business into the ground.My advice is to run far away from this firm!
Mr SMITH!!
Very expensive for very little work, felt very misleading take caution!
Ashley Ray
very unprofessional. both Kelly and Diane were very rude. unfortunately I did have to reschedule two appointments one because of my surgery and another one cuz I'm a single mom that had a sick kid at home. I understand this tax season and if they would have asked me politely to wait on my issue until further notice, I absolutely would have been okay with that. instead they "fired" me because I had canceled two appointments. the customer service was unacceptable. I would have been very understanding if they would approach me in a different way.
Sherrie Hare
I've worked with several accounting firms in my business career, and they were ok, but YCG has exceeded our expectations. If there was an option for a 10-star rating, our organization would not hesitate to give YCG 10-stars.
Larry Lexow
Susan Young and her staff are great! They handle our personal as well as three corporate returns. She is very responsive and finds the right answers when needed. I refer everyone I know to her for tax and accounting advice.
Megan Keefe
The best at quick replies, knowledgeable staff, and very reasonably priced! Highly recommend.
Alex Smith
YCG has been an amazing and welcoming experience. I was in the first year of starting my business when I began services with them and they've been so helpful with all the accounting questions and concerns I've had along the way. They have really impressed with me with how quickly they respond to my individual questions and how easy they have made everything. Wonderful service with a family-business atmosphere!
Don Hawley
We have used Susan Young CPA and her office for eleven years now and she and her office staff have always been informative and helpful. We started using her office after a bad experience with another CPA involving our rental properties and remodeling business. Our company highly recommends YCG Accounting for all of your personal and business accounting needs. Don Hawley president of South Central Illinois Partners LLC.