Compass Heating and Air Conditioning Inc. provides service for all makes and models of residential and light commercial heating and cooling equipment. Their technicians undergo continual training to ensure a 100% satisfaction guarantee. The business is known for its courteous employees, excellent customer service, and fair pricing. Customers appreciate the owner’s extensive knowledge and hands-on involvement in resolving issues. Compass is recognized for being professional, honest, and trustworthy, with a respectful team that quickly diagnoses problems and offers helpful advice. They effectively manage urgent requests, even in extreme weather conditions, making them highly recommended by their clients.
Customers have highlighted great experiences, noting the knowledgeable staff who walk them through options for services like furnace replacement. Technicians, like Tyler, arrive on time, provide thorough maintenance, and take the time to explain system conditions. Their professionalism and attention to detail are evident, as they leave the work area cleaner than before. Clients have expressed satisfaction with the reasonable pricing and the seamless service provided during urgent AC replacements, showcasing Compass as a top choice for heating and cooling needs. New homeowners have found their magnet helpful, and appreciate the knowledgeable and helpful service. The company is available for emergencies and gets the job done, even on a horribly hot day. Tyler always answers questions, making him a great employee. Jeannie was also helpful, scheduling an estimate on the same day with a professional follow-up text message. Compass Heating And Air Conditioning is a quality company that schedules services on time and sooner than others.
Joe, Mike and Dave were great to work with! They are knowledgeable, professional and just all around great guys. The installation went smoothly and I'm very pleased with the unit (Daikin) I purchased. I can tell that they take pride in their work and doing things right the first time. I definitely recommend. Thank you!
Update 2026: Still 5 stars. I am part of their maintenance program and have been very pleased with the quality of work the techs have provided (most recently, Alex).
Our interest in a Daikin HVAC system began with YouTube and Google research and we were motivated to dig deeper. Following an impressive call and experience with Daikin’s Customer Service (the agent spoke clear English 🤗🇺🇸), she sent us more info on Daikin equipment and a list of dealers in my area. Compass Heating & Air (CHA), a veteran owned business, stood out for a deeper dive. After an impressive call with the owner, Mike Gunderson, he came out and did a thorough “manual J load calculation” and said our 19 year old Carrier system was oversized on heating & cooling outputs. He could’ve done what other HVAC contractors I talked to and replicated existing… read full review
Alex came out to do our seasonal service to our furnace and A/C. He was detailed and took his time to make sure everything was running properly. Then he took his time to go over things with me. We highly recommend Compass!
1051 East Main Street Suite 106, East Dundee, IL 60118
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