Very hard working and "on the ball" when making a service call. Spoke with Brooke and she was very informative and was good at explaining the process of having a pool installed all while giving me the best deal available.
November 2021
I bought my Sundance from a different dealer, who is no longer in Dubuque, because of the customer service I received from Tri-state Pool and Spa. Now, that my dealer is no longer in Dubuque, I thought I would give Tri-State another chance. I went in for a filter, and there was an angry customer there who had to drive in to speak with someone, because the owner had not returned his phone call for three weeks. The lady at the counter was not able to look up the filter I needed, because she wasn't familiar with the computer system. When I finally figured out which filter I needed and was ready to purchase it, it took her 15 minutes to ring me up, because she didn't... read full review
Very hard working and "on the ball" when making a service call. Spoke with Brooke and she was very informative and was good at explaining the process of having a pool installed all while giving me the best deal available.
I bought my Sundance from a different dealer, who is no longer in Dubuque, because of the customer service I received from Tri-state Pool and Spa. Now, that my dealer is no longer in Dubuque, I thought I would give Tri-State another chance. I went in for a filter, and there was an angry customer there who had to drive in to speak with someone, because the owner had not returned his phone call for three weeks. The lady at the counter was not able to look up the filter I needed, because she wasn't familiar with the computer system. When I finally figured out which filter I needed and was ready to purchase it, it took her 15 minutes to ring me up, because she didn't... read full review