Geek Squad

Feb 2024

Purchased a flat screen tv from Best Buy. Today the service technician came out to install it. His name was Carlos. Everything was done in a professional manner with no drama and in a reasonable timeframe. This was a big difference from when I used ABT which was horrible. Carlos was understanding in installing and explaining the various features. Exceeded all my expectations.

Nov 2023

I am visiting Illinois for an important meeting, and my laptop suddenly died the day before the meeting begins. I called Geek Squad at the Downers Grove location, in a panic, and got an appointment for within the hour. Bradley, the associate who assisted me, was friendly, knowledgeable, and pinpointed (and solved) my problem so quickly I was a little embarrassed. He offered to clean my laptop while I was there, and the charge was reasonable and gladly paid. I bought the laptop at a Best Buy in California and have never had a problem with it before today. Today's problem turned out to be 'operator error' in a way, so I have absolutely never had a problem with any interaction with Best Buy anywhere.

Aug 2023

I had gone into best buy to look for a television for my sons room. I had no idea where to look. I was going to surprise him with it so I couldn't bring him with to pick it out himself. I had spoken to this nice young man named Jacob. He helped me figure out what Television would be good, size wise and such. Overall I believe it was a good experience and I would definitely say find Jacob the next time you're in the home theatre department.