This place was great! From my first stop in, through the ordering and installation process…Tom was very helpful and thorough. Install guys were super nice, efficient, and cleaned up! Excellent experience!
June 2024
They said door would take 6 weeks to be delivered, it took 12. No updates provided, I had to call 4 times for status. At one point they flat out lied about when it was delivered. Additionally, when talking with them throughout the process it was clear communication soft skills and customer empathy were not a priority for them. Their attitude and lack of customer service made the experience frustrating and unpleasant. Price was ok compared to others. Quality ok, could be a little neater.
October 2023
Door took forever to get in. It was installed wrong. Company sent someone to adjust 6 weeks later. They sent wrong trim work but installer put it up anyway. Still waiting for someone to get back with correct trim. Go somewhere else.
This place was great! From my first stop in, through the ordering and installation process…Tom was very helpful and thorough. Install guys were super nice, efficient, and cleaned up! Excellent experience!
They said door would take 6 weeks to be delivered, it took 12. No updates provided, I had to call 4 times for status. At one point they flat out lied about when it was delivered. Additionally, when talking with them throughout the process it was clear communication soft skills and customer empathy were not a priority for them. Their attitude and lack of customer service made the experience frustrating and unpleasant. Price was ok compared to others. Quality ok, could be a little neater.
Door took forever to get in. It was installed wrong. Company sent someone to adjust 6 weeks later. They sent wrong trim work but installer put it up anyway. Still waiting for someone to get back with correct trim. Go somewhere else.